Blog - Smart Energy Fair – An Opportunity to Connect with Customers

Michael Davenport - Director, Customer Outreach & Community Engagement

 
Davenport2.JPGDelivering safe and reliable energy is a key responsibility for us, but so is helping customers stay informed.
 
BGE provides helpful information, such as energy-efficiency tips, energy safety strategies, and environmental news to customers in a variety of ways. You may have come across our advertisements, visited our website or perhaps received information in the mail.  While media, direct mail and electronic communications may help spread our messages, sometimes it’s even more effective to have personal one-on-one conversations. Recently, BGE held its second Smart Energy Fair at Mondawmin Mall in Baltimore City.  We met hundreds of customers who came with questions on how to better manage energy usage and cost; curiosity about BGE programs; and interest in outside resources that can help those who qualify for limited income assistance.
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This event is designed to provide every customer with personal attention and information to help their situation. Some customers enrolled in programs onsite, others simply wanted literature that they could pass on to their friends or family members.
 
Whatever the case, our purpose for being at the fair wasn’t just to be heard, but to listen. As customers come out to learn about BGE and what we have to offer, we also take the time to learn a little more about those that we serve. From criticisms to praise – every comment and feedback we receive is important to us and quite frankly can be used to help us enhance our service to our customers.
 
Do you have questions about our programs? Looking for ways to increase energy efficiency and savings?  Perhaps you are interested in learning more about electric vehicles?  No matter your energy-related interest, we invite you to have a conversation with us. Contact our call center, talk to us through social media (Facebook / Twitter) or come out to one of our events.
 
Smart Energy Fair Screen Shot.jpgWe are always committed to hearing from our customers and strengthening our relationship.
  
To see photos from our Smart Energy Fair check out our Flickr link. You can watch our YouTube video as well.

 

Comments

November 06, 2011Andrea Shaw says:
Please continue putting these events together. Last week I met your staff at the mall and got a bag of good information. You all did a good job. My only suggestion would be for you to have a payment station, in case customers want to make a payment.

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Thanks Andrea for the coming out to the fair and your kind words. The Smart Energy Fair is designed to be a service to the customer. We will take your suggestion into consideration.
Michael
November 23, 2011Maxine says:
Got any plans to come out to Howard County?

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Hi Maxine,

Our Smart Energy Fairs are designed to bring BGE information to our customers. While we’ve held fairs in Baltimore City, Ann Arundel and Baltimore counties already in 2011, we are already planning our 2012 fairs and looking to include other areas – including Howard County, which we’re planning for in March. The best way to stay abreast of our fairs and other activities is to check our Community Calendar at http://www.bge.com/ourcommitments/community/communityoutreachcalendar/Pages/default.aspx

Michael

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