Michael Davenport - Director, Customer Outreach & Community Engagement
Delivering safe and reliable energy is a key responsibility for us, but so is helping customers stay informed.
BGE provides helpful information, such as energy-efficiency tips, energy safety strategies, and environmental news to customers in a variety of ways. You may have come across our advertisements, visited our website or perhaps received information in the mail. While media, direct mail and electronic communications may help spread our messages, sometimes it’s even more effective to have personal one-on-one conversations. Recently, BGE held its second Smart Energy Fair at Mondawmin Mall in Baltimore City. We met hundreds of customers who came with questions on how to better manage energy usage and cost; curiosity about BGE programs; and interest in outside resources that can help those who qualify for limited income assistance.
This event is designed to provide every customer with personal attention and information to help their situation. Some customers enrolled in programs onsite, others simply wanted literature that they could pass on to their friends or family members.
Whatever the case, our purpose for being at the fair wasn’t just to be heard, but to listen. As customers come out to learn about BGE and what we have to offer, we also take the time to learn a little more about those that we serve. From criticisms to praise – every comment and feedback we receive is important to us and quite frankly can be used to help us enhance our service to our customers.
Do you have questions about our programs? Looking for ways to increase energy efficiency and savings? Perhaps you are interested in learning more about electric vehicles? No matter your energy-related interest, we invite you to have a conversation with us. Contact our call center
, talk to us through social media (Facebook
) or come out to one of our events
We are always committed to hearing from our customers and strengthening our relationship.
To see photos from our Smart Energy Fair check out our Flickr
link. You can watch our YouTube
video as well.