Jeannette Mills, Sr. VP and Chief Customer Officer
As part of BGE’s recent upgrade to the customer care and billing system, we fine tuned the Budget Billing program to give participants an even more consistent average monthly bill. Leveling out utility payments throughout the year helps customers to better anticipate costs and balance increased energy use when temperatures are at extremes against milder months when energy use is lower.
With this fine tuning, your Budget Billing payment is compared more frequently to your actual usage. Going forward, your Budget Billing payment will be based on your average bill over a 12-month period, instead of the previous calculation that used 11.5 months. As a result of these changes, you won’t make large overpayments or large payoffs throughout the year. Instead, you will get a more consistent bill for your budget.
We’ve also changed where we display the Budget Billing information on the bill. We now include your credit or payoff balances in the “Important Information about Your Bill” section on the left side of the first page of your bill (see example bill
). This is where you can see the difference between what you have paid and what you have used. One important change is that the credit calculation no longer factors in your next, anticipated payment as it did previously. Today’s calculation only includes payments, credits, interest and energy use, and is a more accurate reflection of what you owe or are owed.
What has not changed is the fundamental purpose of the Budget Billing program: to help you better anticipate your energy costs. Also, any credits or underpayments that you accumulated prior to the program update have been carried over.
If you have questions about BGE’s Budget Billing, please review ourBudget Billing fact sheet
which includes frequently asked questions about the recent program update. You can also watch a video explanation of the Budget Billing program
by one of our Customer Contact Center employees. If you have specific account questions, these can be directed to us at 410.685.0123 or email@example.com
. Please note that with BGE’s recent billing system upgrade, there may be higher-than-usual call and email volumes as we assist customers with the transition.
We appreciate your patience as we continue to make upgrades like this to help you better manage your energy costs.