Jeannette M. Mills VP, Customer Operations & Chief Customer Officer
As BGE and out-of-state utility crews
continue on this July 4 to repair the extensive damage caused by the derecho thunderstorm system and subsequent storms, the focus is on restoring power as quickly as is safely possible to the remaining pockets of customers who are supplied by secondary power lines. More than 617,000 of the customers affected by the storms, nearly 90 percent, had power back by Wednesday afternoon, the result of the work of the now 4,200 utility workers who have undertaken the recovery effort. And the work continues until we reach 100 percent restored.
We’ve captured much of that work and the storm damage in photos and video shared through our website and social media channels this week.
We hope the images help in comprehending the scale of the hurricane-damage—uprooted trees, broken limbs, splintered utility poles and downed wires. We’ve also captured the magnitude of the recovery effort— staging areas, vehicle convoys, tree clearing teams, thousands of line workers, etc.
In many of the videos we hear directly from the people performing the repairs. The job they do is complicated and dangerous and they do it well. Imagine for a moment if this was where you worked
and your job was “fix it.” July 4 we salute everyone—military, police, fire and others who keep us safe and help make our country what it is. We include utility workers. We’re proud of their hard work, expertise and their commitment to customers and safety.
We also talked with customers who have weathered the outage and all of the frustrations and difficulty brought on by this severe impact
storm. Extended outages are hard on everyone who experiences them, especially coupled with the extreme heat wave. We know that patience wears thin. But, we value keeping an open line of dialogue through this blog and through Facebook
, and our contact center. We’ve had thousands of comments and conversations through social media and the call center has handled well over a million calls so far. Thank you for your ongoing feedback, patience and understanding through the continued recovery.
We encourage you to continue the dialogue with us, and not just during storms. We strive to keep you updated on all of our initiatives, from reliability improvements to energy efficiency measures, ways to save on your energy bill and more. In the meantime, crews continue to work in around-the-clock shifts to restore power as safely and quickly as possible. There remains a chance for severe thunderstorms today. Customers should anticipate and prepare for possible additional outages You can find advice on preparing for outages at BGE’s online storm center.