When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE's free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
Exelon Corporation, its major affiliates Baltimore Gas and Electric Company (BGE), Commonwealth Edison Company (ComEd), Constellation NewEnergy, Inc, Exelon Generation Company, LLC, PECO Energy Company (PECO) and their respective subsidiaries (hereinafter referred to collectively as "us," “we,” or “our”), are strongly committed to protecting the privacy of you, its customers and the users of this website. In light of this commitment, we adhere to the practices provided below. You should note that Exelon companies may use other electronic media for communications (such as social media) which may have their own separate privacy policies that govern the privacy of information that is shared or collected through your use of them.
You should exercise discretion in what information you send to us by email. We cannot guarantee that email sent over the internet is secure and will not be intercepted by others before it reaches us. We are not responsible for the security of information contained in emails sent over the internet. We do not use technology that automatically collects personally identifiable information from you through this web site such as name, address, telephone number, or email address.
When you submit personal information to us, you are agreeing to permit us and our subsidiaries and affiliates to access, store, and use the information wherever in the world we and our subsidiaries and affiliates do business, both inside and outside the United States. However, BGE, ComEd and PECO will share customer information with their affiliates only to the extent permitted by applicable law and regulation. In particular, we may use your personal information for various business purposes, such as statistical analyses, generating surveys, doing market research, improving its services, and notifying you about services and changes that may affect you, among other business purposes.
Exelon's web site is intended to provide general information about Exelon and its services. Exelon's web site is intended for adults and not children under 18. Exelon will not knowingly collect personal information from children under 13 years of age, nor allow children under the age of 13 to use certain features of our website without the consent of a child's parent or guardian. Exelon will not knowingly disclose personal information collected from children.
"Cookies" are small text files that are stored on your computer's hard drive by a web site through your browser. "Cookies" enable a website such as ours to keep track of your activities on that website, and to improve your use of the site, such as by keeping track of your preferences. "Cookies" do not include any personal information. Additionally, you can change your browser settings on your personal computer so that "cookies" are not stored on your hard drive.
We reserve the right to monitor and disclose, without your consent, any communications or personal information, whenever requested to do so by courts, government agencies or by law enforcement authorities.
We will use reasonable efforts to address concerns you may have about your personal information. You may contact us by using the "Contact Us" area of the site.