When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE's free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
Smart meters are digital, electric meters that wirelessly provide secure, two-way communication between the meter and BGE and also allow you access to more information about your usage. Similar meters exist for natural gas.
BGE began installing smart meters in Spring 2012 and most customers across the service area now have upgraded electric and gas meters. Customers with outdoor meters were informed of their meter upgrade by postcard prior to the technician's visit, and a door hanger was left after the meter upgrade. Customers with at least one meter (gas or electric) indoor or otherwise inaccessible were upgraded during an appointment.
If you do not wish to have a smart meter installed, there are related fees for opting out.
Learn more about Opt Out
BGE will enroll customers into the opt-out program automatically if they have not responded to multiple requests for an installation appointment. If you do not yet have a smart meter, or to avoid these fees, please
call BGE at 1-855-470-8800 today. Convenient appointments are available, including evenings and weekends.
Please note: BGE is upgrading both electric and gas meters. If one of your meters is outdoors and the other meter is indoors or otherwise inaccessible, such as behind a gate, we may have upgraded your outdoor meter, but we still need access to your additional meter. You will be considered as opting out, and assessed the opt-out fees, unless we are able to upgrade both meters. If one of your meters still needs to be upgraded, please
call BGE at 1-855-470-8800 to schedule an appointment.