The damage from this storm has been severe and widespread and includes massive amounts of tree debris that must be removed before repair crews can begin the process of repairing utility poles, distribution equipment and fallen wires.
Some wires that hang or lay on the ground can prevent emergency vehicles from getting to where they need to go. As crews focus on this issue, we are making certain to work with government emergency management agencies so that they also can deliver service to the public. Given the damage caused by Irene, service restoration to the entire BGE service territory will take a minimum of several days to complete. In some cases, work must be delayed until it is safe. For example, the use of bucket trucks is extremely hazardous if the wind is above 25 miles per hour. This process is very time consuming and labor intensive and could delay restoration. Additionally, flooded, washed out or debris-covered roads could make driving very hazardous for field forces. The safety of BGE’s employees and customers is its first priority.
Approximately 3,700 BGE employees, contractors, and external resources are currently engaged in the restoration effort and we will continue to work diligently until each customer is restored.
Service Restoration Process
BGE's restoration priorities are public safety issues and critical facilities, such as 911 centers, hospitals and pumping stations. Then restoration is generally scheduled so that the greatest number of customers can be restored as safely and as quickly as possible. However, in cases of extended power outages, consideration is also given to customers who have been without service for the longest.
Customers who are elderly, handicapped or dependent on electricity for medical equipment, should always have alternate arrangements in place should they experience an extended power outage.
If you see a downed wire, report it immediately by calling 410-685-0123. Never approach a downed wire and always assume that it is energized. We also urge you to call us to report outages at 1-877-778-2222. Do not assume we are aware of the outage, or that your neighbor may have already called it in. Reporting outages helps BGE determine the size, scope and nature of the outage which in turn helps us determine the types of crews and equipment to dispatch in order to complete the necessary repairs.
Finally, as we all weather Hurricane Irene together, if you are able to access www.bge.com
, you can monitor our restoration progress and stay informed on the latest updates there.