Contact Us

 Contact Us 


Reporting Outages

We rely on you to report outages. You can now report your outage online through, including on your smart phone or tablet device. If you prefer, you can call 877.778.2222. We verify the phone number on the account so please have that ready. The online service and phone number are available 24 hours a day, 7 days a week.

Emergencies: 800.685.0123

If you smell natural gas, or see downed power lines, leave the area immediately, and then call BGE. This number is available 24 hours a day, 7 days a week.

Contact Us Online


Hours of Operation

  • 7:00 a.m. - 7:00 p.m. Monday through Friday

  • Emergency service is ready to assist you 24 hours a day by calling 800.685.0123
  • Foreign-language interpreters are available for Spanish, Mandarin, Cantonese, Vietnamese, and Korean and other non-English speaking customers.
Contact Phone Number
Residential Customer Service


Business Customer Service


TTY/TTD 800.735.2258
Special Needs Customers 877.213.2610
Customer Service Fax 410.234.7123
877.685.SESP (7377)
PeakRewardsSM 888.309.PEAK (7325)
Tree Trimming
Outdoor Lighting


Construction & Remodeling Services 800.233.1854
Builders & Contractors 410.637.8713
Media Inquiries



By Mail

Location Address
General Mailing
P.O. Box 1475
Baltimore, MD 21203
Payment Mailing
P.O. Box 13070
Philadelphia, PA 19101-3070