BGE Customer Service

 Customer Service 


Emergencies: 800.685.0123

If you smell natural gas, or see downed power lines, leave the area immediately, and then call BGE. This number is available 24/7.

Reporting Outages

We rely on you to report outages. You can now report your outage online through, including on your smart phone or tablet device. If you prefer, you can call 877.778.2222. We verify the phone number on the account so please have that ready. The online service and phone number are available 24/7.

Consumer Reference Book Images 

Consumer Reference Books

As you energy delivery company, BGE wants to provide you with helpful information on our services and programs. This booklet covers everything from meter installation to shopping your service.

Residential Consumer Reference Book

Business Consumer Reference Book


 Customer Care Hours

  • 7:00 a.m. - 7:00 p.m. Monday through Friday

  • Emergency service is ready to assist you 24/7, call 800.685.0123
  • Foreign-language interpreters are in Spanish, Mandarin, Cantonese, Vietnamese, and Korean and other languages.
  • Contact Us