7:00 a.m. - 7:00 p.m. Monday through Friday.
Emergency service is ready to assist you 24 hours a day by calling 800.685.0123
Interpreters are available for Spanish, Mandarin, Cantonese, Vietnamese, Korean, and other non-English speaking customers.
We rely on you to report outages. You can now report your outage online through bge.com, including on your smart phone or tablet device. If you prefer, you can call 877.778.2222. We verify the phone number on the account so please have that ready. The online service and phone number are available 24 hours a day, 7 days a week.
If you smell natural gas, or see downed power lines, leave the area immediately, and then call BGE. This number is available 24 hours a day, 7 days a week.
As you energy delivery company, BGE wants to provide you with helpful information on our services and programs. This booklet covers everything from meter installation to shopping your service.
Residential Customers Reference Book
Business Customers Reference Book
More Common Questions
7:00 a.m. - 7:00 p.m. Monday through Friday
All BGE employees and contractors carry identification badges. Always ask to see a badge before allowing anyone into your home.
Learn more about impostors and theft of energy awareness >