Customer Care Center

 Customer Service 


Reporting Outages

We rely on you to report outages. You can now report your outage online through, including on your smart phone or tablet device. If you prefer, you can call 877.778.2222. We verify the phone number on the account so please have that ready. The online service and phone number are available 24 hours a day, 7 days a week.

Emergencies: 800.685.0123

If you smell natural gas, or see downed power lines, leave the area immediately, and then call BGE. This number is available 24 hours a day, 7 days a week.

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Consumer Reference Book Images

Consumer Reference Books

As you energy delivery company, BGE wants to provide you with helpful information on our services and programs. This booklet covers everything from meter installation to shopping your service.

Residential Customers Reference Book

Business Customers Reference Book


 Common Questions

What is BGE's Smart Energy Savers Program®?
BGE’s Smart Energy Savers Program® is a portfolio of smart choices that will help you conserve energy, save money and improve the environment.
What are the benefits of the BGE Smart Energy Savers Program®?
BGE’s Smart Energy Savers Program® enables you to control energy use, especially during peak periods, leading to more efficient use of electricity and potentially lowering the energy bills.
Can customers participate in more than one of the BGE Smart Energy Savers Program®?
Yes. Visit to review other offers.

 Customer Care Hours

  • 7:00 a.m. - 7:00 p.m. Monday through Friday

  • Emergency service is ready to assist you 24 hours a day by calling 800.685.0123
  • Foreign-language interpreters are available for Spanish, Mandarin, Cantonese, Vietnamese, and Korean and other non-English speaking customers.
  • Contact Us

 Service Requests


 Safety Message


All BGE employees and contractors carry identification badges. Always ask to see a badge before allowing anyone into your home.

Learn more about impostors and theft of energy awareness >