To start, move or stop residential service you may now complete and submit the request online.
Use this application if you need to start new service with BGE.
Use this application if you need to stop BGE service at your existing address.
Use this application if you need to transfer your existing BGE account to a new residential address.
Use this form to check on the status request that you have already submitted online.
Is your request related to building or new construction? If you have construction-related requests – such as relocating or removing BGE equipment – please refer to our information and applications for Construction & Remodeling.
To Complete the Residential Service Forms please provide the following information:
- Full Name
- Social Security Number
- Driver's License Number
- Current Employer
- Employer Phone Number
- Date of Birth
- Prior Address (if applicable)
- How Long at Prior Address
- Current Address
- Home Phone Number
- Best Contact Phone Number (mobile, work, ext.)
You may notify us verbally or in writing to transfer service. Regardless of whether you have multiple services or just one service billing, it is important to contact BGE to ensure billing is stopped at the appropriate time. This is important because you are responsible and will be billed for all service at your present address until you notify us.
Please note that any updates you make to your BGE account, such as a name or address change, should also be updated with any third parties whose charges appear on your bill. For example, if you have a contract with an energy supplier other than BGE, please contact that supplier directly to provide your updated information and determine if there is any change to your account status. You can find your supplier’s contact information on your BGE bill.
To Begin Utility Service
To start service you can submit your request online or call 800.685.0123. At the prompt, press 4. Your call will be transferred to the next available representative. Hearing-Impaired Customers using a TTY/TDD should call 800.735.2258.
BGE will accept either a written or verbal application for gas and/or electric service. Up to two people in a dwelling may be listed on the account. If your name appears on the account, you are responsible for bill payment.
To Discontinue Utility Service
You may notify us verbally or in writing to discontinue service. Regardless of whether you have multiple services or just one service billing, it is important to contact BGE to ensure billing is stopped at the appropriate time. This is important because you are responsible and will be billed for all service at your present address until you notify us.
Service Application Charge
Your service application charge is a non-refundable fee that covers initial administrative start-up costs and is assessed when service is started or transferred. The following service charges apply:
- Residential Customer
You will be charged $20 if a meter is already on the premises, or $40 if a gas or electric meter has to be installed. If both gas and electric meters need to be installed, you will be charged a total of $45.
- Small Commercial Customer
Meter(s) already on the premises:
- Gas only = $30
- Electric only = $25
- Both Gas and Electric = $40
- Meter(s) must be installed:
- Gas only = $55
- Electric only = $50
- Both Gas and Electric = $70
In some cases, we require a security deposit to open or maintain an account.
Security deposit plus earned interest is refunded one year after the full deposit payment is received, providing 10 out of 12 payments have been paid on time.
Security deposits are held for four years after the full deposit is paid. After the deposit is paid in full, it earns simple interest at the rate prescribed by the Maryland Public Service Commission.
Security deposits are assessed for all customers, regardless of neighborhood, race, gender, creed, age or national origin.
If service was denied for nonpayment during the last 12 months of service, payment of a security deposit will be required in order to reestablish service. If the quoted deposit is $50 or less, that amount must be paid at the time service is started. If the deposit exceeds $50, the greater of $50 or one-third of the deposit must be paid by the date your service is started. You can request up to eight weeks to pay a deposit between $50 and $150 or up to twelve weeks for deposits over $150.
Automatic Change Name
If you own rental properties, consider participating in our Automatic Change Name Program. This program assures that service at your property will remain on, in your name, and available for renovating or display purposes after your tenant’s service is discontinued. Contact one of our Customer Care representatives at 800.685.0123 to enroll.