BGE serves more than 1.2 million business and residential electric customers and more than 650,000 gas customers. The service area is economically diverse, 2,300 square miles area encompassing Baltimore City and all or part of 10 Central Maryland counties.
Investments in Reliability and Innovation
Delivering energy safely and reliably is a core part of our mission. Since 2002, BGE has invested more than $3 billion in our systems to meet the growing service and reliability needs of our customers.
Infrastructure. We aim to maintain safe systems and reduce the occurrence and length of outages on our system through rigorous inspection and maintenance programs, as well as various infrastructure improvements.
Training. We invest in reliability through regular training of our employees and through maintenance of emergency-response and storm-readiness plans, which we test with drills throughout the year.
Smart Grid. We are investing in a leading-edge smart grid program. In spring 2012, BGE began a three-year project to change out the electric meters for all BGE residential and small commercial customers. Smart meters are digital meters that allow two-way communication with BGE through a wireless network. As more smart meters are installed and enhanced technologies put into place, new features are becoming available for customers, including online usage tracking and bill forecasting.