Choice - Frequently Asked Questions


What is BGE's role in Energy Choice?
BGE's role is to provide information to help you understand your gas and/or electricity supply choices. No matter who you purchase your gas and/or electricity supply from, BGE will continue to safely and reliably deliver it to your home or business. As always, BGE will respond to emergencies, gas odors and restore power during outages. Simply call 410-685-0123 or 1-800-685-0123.

How do I get information about other gas and electricity suppliers?
All gas and electricity suppliers providing service to BGE customers must be licensed by the Maryland Public Service Commission (PSC),  and must be registered with BGE. 

BGE maintains a list of all gas and electricity suppliers that provide energy to residential and/or business customers. 

Residential Supplier List      Business Supplier List

In addition, the PSC maintains a directory, which is posted on its Web site, of gas and electricity suppliers that have met PSC and utility requirements to provide service in Maryland. 

For the PSC directory of electricity suppliers: CLICK HERE

For the PSC directory of gas suppliers: CLICK HERE

What should I look for in a new gas or electricity supplier?
Before signing a contract with a new supplier, be sure the company is licensed by the PSC and registered by BGE. You may want to consider each supplier’s offer. For example, does the supplier offer a flat rate, does the supplier charge the market price – which may vary, and does the supplier guarantee a discount vs. BGE’s price. You may also want to consider the length of the contract and whether or not the supplier charges an early termination fee. There may be other factors that are important to you. For example, you may be interested in an electricity supplier that offers green power, such as solar, wind or hydro power.

How can I compare costs?

For electricity supply, use the Price to Compare, which appears on your bill below the Summary Box, to compare BGE’s prices to supplier offers. This price reflects the average annual price per kilowatt hour (kWh) for generation and transmission for a BGE customer in your rate class. It does not include the delivery price.  
BGE charges the market price for gas, which changes monthly. BGE’s monthly gas commodity prices from January 2000 to date can be used to compare BGE’s prices to supplier offers. These prices are posted on BGE.com at the following link: Click Here

How do I sign up with a supplier?

Once you have selected a supplier, contact that supplier directly. 

Residential Supplier List                Business Supplier List

After you authorize a supplier to enroll you, the supplier will contact BGE to complete your enrollment, and will send you a confirmation letter that includes the name of your new supplier.  

Do I have to choose a supplier or can I stay with BGE?

You can choose to stay with BGE. If this is your choice, you do not need to take any action.

What happens if my supplier cannot meet my gas or electricity requirements?

BGE is the Provider of Last Resort for all customers, except certain large commercial and industrial gas customers that no longer desire BGE to be their Provider of Last Resort.

Will I still get just one bill from BGE?

That depends on the supplier you choose. If a supplier uses BGE’s billing system, then the supplier's gas or electricity charges and BGE's delivery charges will show on your BGE bill. However, some suppliers prefer to bill separately. In this case, your BGE bill will only include our delivery charges.

Can I still receive a Budget Bill from BGE?

If you purchase gas or electricity from a supplier, BGE will continue to provide you with a budget bill for the delivery portion of your bill. If a supplier who uses BGE’s bill offers a budget billing option, it can be included in the BGE bill.

If I have questions about my supplier's bill, do I call BGE?

No. If you are purchasing your gas and/or electricity from a company other than BGE, you will call that company with questions concerning the energy portion of your bill. You should still call BGE if you have any questions about the delivery portion of your bill.

What is slamming and cramming?

Slamming and cramming are two illegal practices. Slamming is switching a customer’s energy supply service without the customer’s authorization. Cramming is adding charges to a customer’s bill for services that were not authorized by the customer. If you suspect you are a victim of either of these practices, please call the Maryland Public Service Commission at 410-737-8028 or 1-800-492-0474.

What if I sign up with the program then change my mind?

After the terms of your contract with a supplier have been met, you may choose to purchase your gas from a different supplier or return to BGE supply. Most suppliers will have a minimum contract requirement and some may have a cancellation fee.

 

Information from www.bge.com:
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