Service may be disconnected for the following reasons:
- Nonpayment of utility bills or security deposit
- Failure to allow us access to our equipment
- Nonpayment on a special agreement
- Violation of the Code of Maryland Regulations or BGE Electric or Gas Service Tariff Provisions
We do not like to stop service to a customer. We will do everything possible to avoid shutting off service to customers who work with us in good faith. Please let us know if you are having trouble paying your utility bills. In some cases, we will accept payments on delinquent accounts over the phone. For your convenience, we have a collection telephone center with specially trained representatives to work with you. Call 410-685-2200 or 1-800-685-2210 from outside the Baltimore metropolitan area.
We generally give customers two weeks' advance notice before we disconnect utility service. That time is shortened to one week if a customer fails to notify us of an address change or fraudulently obtains service.
Service Reconnection
To have service reconnected, customers must pay the amount of the current and past-due bills in full, applicable reconnection fees and any required deposit.
Right to appeal disconnection You have the right to appeal a proposed utility service disconnection. BGE will review your case, make a decision, and inform you promptly of our findings.
If you do not feel we have handled your appeal fairly, you can file a complaint with:
Fees
A field collection fee of $15 will be charged if a BGE representative collects a payment at your premises to avoid service denial. The fee is payable to the representative and due when the collection occurs. A reconnection charge is required to have service restored.
If a check used for payment of a turnoff notice or for service restoration is returned by the bank, the service is subject to denial without further notification.
Winter Restrictions
From November 1 through March 31, we will not terminate residential utility service unless we first certify to the Maryland Public Service Commission that the customer has been notified of the pending termination.
