Complaints and Concerns

Resolving Complaints
If you have a question or problem that has not been resolved to your satisfaction, ask to speak with a BGE supervisor. If you are still dissatisfied, you can contact the Public Service Commission (Monday through Friday, 8 a.m. to 5 p.m., except holidays).

Maryland Public Service Commission

Office of External Relations

6 St. Paul Street, 15th Floor
Baltimore, Maryland 21202

Phone: 410-767-8028

Toll-Free: 800-492-0474

Fax: 410-333-6844

TTY/TDD (Maryland Relay Service): 800-735-2258

Surveys
Occasionally, through our Market Research Unit or its representative, we conduct surveys to assess how we can serve our customers better. If you have any doubts as to the validity of the call, please contact us at 410-685-0123 or 1-800-685-0123 from outside the Baltimore metropolitan area.

Service Reliability Information
BGE monitors the performance of the electric system in order to assure service reliability. If you are interested in information about your electric service reliability, you may call BGE at 410-685-0123 or 1-800-685-0123 from outside the Baltimore metropolitan area.