1. How do I initiate a job with BGE?
2. What information is required to request service?
3. What happens after I submit the service application and the load information sheet(s)?
4. How soon will I hear from you?
5. What happens if I need more than the standard level of service?
6. What happens if the site is not ready for construction?
7. I am thinking about building a deck onto my home or finishing my basement. How do I get a 'ballpark estimate'to relocate the gas and/or electric service or meter to my house?
8. How much notice does BGE need to install an underground gas or electric service to my new house?
9. How do I upgrade or relocate my existing service?
10. What information do I need to check the status of a certificate?
11. Does BGE install underground telephone, outdoor lighting, and cable TV with their utilities?
12. If I am developing a new townhouse community, what consideration should I give to BGE for service and metering?

How do I initiate a job with BGE?

Contact BGE at (410) 850-4620 or 1-800-233-1854 with your request to install new gas/electric service, increase your electric service, or relocate your gas/electric service. BGE will mail you a Service Application (SA) or you may download a copy of the Service Application.

Complete the forms and mail to:

BGE Gas & Electric New Business Department
Service Application Unit
7317 Parkway Dr., South
Hanover, MD 21076

What information is required to request service?

• Full address (street number and name) of project location
• Company Legal Name (if applicable)
• Contact Information
• Phone Number(s) where the contact(s) can be reached
• Name of development and lot number (developers only)
• Type of service requested, e.g., gas, electric, new, relocation, temporary
• Target completion date for service
• Copy of your site plans (minimum scale of 1' = 100')

What happens after I submit the service application and the load information sheet(s)?

Your job will be assigned to a BGE Representative who will contact you about your job. You may have to supply additional information to ensure we are able to provide you with a standard level of service.

A standard level of service includes:

• One customer initiated job site visit for consultation
• One cost estimate (the design and engineering cost will be included in the job)
• One construction plan
• One change to the construction plan

The BGE Representative will provide you with a WMS Number. This number is our primary mechanism for tracking the status of your project. Please refer to this number when making inquiries.

How soon will I hear from you?

A BGE Representative will call you within approximately 10 days after we receive your service application.

What happens if I need more than the standard level of service?

Additional service will result in additional costs. Some of these include:

• More than one customer initiated consultation meeting
• More than one cost estimate
• More than one change to the construction plan
• Work outside standard construction base hours
• Installation of the requested service at a location which differs from our chosen extension route
• Revisiting the site because it is not ready for construction

What happens if the site is not ready for construction?

BGE will not begin construction until you have confirmed to our satisfaction that the site is ready for construction.

If BGE determines the site is not ready for construction when the BGE construction crew arrives at the mutually agreed upon start date, you will be required to pay for any costs associated with this failure.

I am thinking about building a deck onto my home or finishing my basement. How do I get a 'ballpark estimate'to relocate the gas and/or electric service or meter to my house?

Contact BGE at (410) 850-4620 or 1-800-233-1854. The Call Center Representative will be able to provide an estimate for relocation of standard residential service lines. Or, call and request a Service Application. A BGE Representative will contact you and calculate the estimated cost once we receive your completed service application.

How much notice does BGE need to install an underground gas or electric service to my new house?

The entire process, which includes initiation, design, site readiness and construction, can take between 4 to 12 weeks depending on the scope of work, permitting requirements and weather conditions. For this reason, it is important to contact BGE by submitting a Service Application as early as possible in your planning process (e.g., permitting stage).

How do I upgrade or relocate my existing service?

Electric

• First, contact a licensed electrician. It will be necessary for your electrician to obtain an electrical permit for wiring changes to your equipment.
• Second, submit a Service Application to BGE with a drawing reflecting the new gas/electric location for the relocated service.
• Third, ensure your electrician contacts us to set up an appropriate order for changing your existing service. After your electrician has completed wiring changes, he will contact the electrical inspection department of your local jurisdiction for an inspection. When that inspection has been approved, the local jurisdictional inspection department will send us certification, which ensures your wiring meets code. Once we receive certification, BGE can complete your wiring connection at the meter. For safety precautions, we will require access to your panel box.

Gas
The same scenario applies when increasing/upgrading your gas service. Your first call would be to a licensed plumber who will obtain a permit with the plumbing inspection department.

What information do I need to check the status of a certificate?

You will need your WMS Job Number, the job address, date the inspection occurred, and the electric permit number or if gas, plumbing permit number.

Does BGE install underground telephone, outdoor lighting, and cable TV with their utilities?

Yes, we often do. BGE has agreements with many of these service providers. Just note your interest on your service application.

If I am developing a new townhouse community, what consideration should I give to BGE for service and metering?

• You will need to pay close attention to BGE's Conditions of Supply and Location of Gas and Electric Meters, referenced in the Customer Information Booklet. These areas detail what responsibilities you have in allowing adequate room for our gas and electric equipment.
• A BGE representative will work closely with you to ensure that the area dedicated to BGE metering is clearly agreed upon by you and BGE.
• Please provide BGE with any architectural drawings that you may have as early as possible. Final design drawing must be signed and returned to BGE before work will begin.