1. I get a message "This page cannot be displayed". What can I do?
2. I keep getting the "Sign In To BGE.COM" page. What can I do?
3. I have completed the registration process but when I sign in I receive the message "BGE User Sign In Failed". What can I do?
4. I completed the registration process but I did not receive a confirmation e-mail. What can I do?
5. I completed the registration process but I deleted the confirmation e-mail and cannot recover it. What can I do?
6. I completed the registration process but I used my home e-mail address and I am at work (or vice versa). How can I complete the registration process?
7. I tried to add my BGE account but I encountered an error. What should I do?

I get a message "This page cannot be displayed". What can I do?

The easiest solution is to delete all your internet cookies*.

To delete all your internet cookies:

In Internet Explorer 6:

• Open the Tools menu and choose Internet Options
• Click on Delete Internet Cookies
• Click OK
• Click on Delete Temporary Internet Files
• Click OK
• Close all browser windows for the changes to take effect

In AOL 9:

• Click on Settings at the top of your AOL screen
• Click on Preferences
• Click on Toolbar and Sounds
• Click on the Clear History Trail Now tab
• Close all browser windows for the changes to take effect

In Firefox:

• Open the Tools menu and choose Privacy
• Click on the Cookies tab
• Click Clear Cookies Now button
• Then click on the Cache tab
• Click the Clear Cache Now button
• Close all browser windows for the changes to take effect

In Safari:

• On your browser's Safari menu select Reset Safari to clear your browser history, cache, and cookies all at once.
• Click Reset on the confirmation dialog to complete this process.
• Close all browser windows
  Note: If you don't want to clear your browser's history, you can go to 'Preferences' under the Safari menu and clear cache under "Advanced" and cookies under 'Privacy & Security'.

• Open the Tools menu and choose Options
• Click on the Privacy option
• Click the Clear button associated with Cookies
• Click the Clear button associated with Cache
• Close all browser windows for the changes to take effect

*Caution:
Cookies are pieces of information stored by web pages on your computer. They are used to remember login information and other data. Deleting cookies may affect settings you have on other websites.

• Before you delete cookies, make sure you have the passwords for websites you visit on a regular basis.
• Deleting cookies might cause some web pages to work incorrectly. This means that personalization you have set up on websites that use cookies might not work after you delete cookies.
• If you do not want to delete all internet cookies and, you are technically proficient to delete specific cookies, you can do so. Using the tools available on your computer and/or browser, locate the cookies that contain the characters "bge" and remove them. Be advised however, that cookies other than those written by bge.com may contain the characters "bge". Please evaluate each cookie before you remove it.

I keep getting the "Sign In To BGE.COM" page. What can I do?

The easiest solution is to delete all your internet cookies*.

To delete all your internet cookies:

In Internet Explorer 6:

• Open the Tools menu and choose Internet Options
• Click on Delete Internet Cookies
• Click OK
• Click on Delete Temporary Internet Files
• Click OK
• Close all browser windows for the changes to take effect

In AOL 9:

• Click on Settings at the top of your AOL screen
• Click on Preferences
• Click on Toolbar and Sounds
• Click on the Clear History Trail Now tab
• Close all browser windows for the changes to take effect

In Firefox:

• Open the Tools menu and choose Privacy
• Click on the Cookies tab
• Click Clear Cookies Now button
• Then click on the Cache tab
• Click the Clear Cache Now button
• Close all browser windows for the changes to take effect

In Safari:

• On your browser's Safari menu select Reset Safari to clear your browser history, cache, and cookies all at once.
• Click Reset on the confirmation dialog to complete this process.
• Close all browser windows
  Note: If you don't want to clear your browser's history, you can go to 'Preferences' under the Safari menu and clear cache under "Advanced" and cookies under 'Privacy & Security'.

• Open the Tools menu and choose Options
• Click on the Privacy option
• Click the Clear button associated with Cookies
• Click the Clear button associated with Cache
• Close all browser windows for the changes to take effect

*Caution:
Cookies are pieces of information stored by web pages on your computer. They are used to remember login information and other data. Deleting cookies may affect settings you have on other websites.

• Before you delete cookies, make sure you have the passwords for websites you visit on a regular basis.
• Deleting cookies might cause some web pages to work incorrectly. This means that personalization you have set up on websites that use cookies might not work after you delete cookies.
• If you do not want to delete all internet cookies and, you are technically proficient to delete specific cookies, you can do so. Using the tools available on your computer and/or browser, locate the cookies that contain the characters "bge" and remove them. Be advised however, that cookies other than those written by bge.com may contain the characters "bge". Please evaluate each cookie before you remove it.

I have completed the registration process but when I sign in I receive the message "BGE User Sign In Failed". What can I do?

1. If you attempted to Sign In before you responded to the confirmation e-mail we sent to you, you will need to wait one hour before your UserID can be used. (This delay is a security requirement.) Please try to sign in again after waiting one hour. 
2. Please verify you are using the correct User ID and password. Keep in mind, the passwords are case sensitive; be sure Caps Lock is not on.

I completed the registration process but I did not receive a confirmation e-mail. What can I do?

1. Verify that your Spam Blocker is not preventing delivery or moving the email from BGE to your junk email folder. Configure your Spam Blocker to allow emails from DoNotReply@BGE.COM. (Note: If you choose to pay your bill online at www.BGE.com, you will also need to add mybillingrep@bge.com to your list of allowable email addresses.)
2. Register again. You may have inadvertently entered an incorrect e-mail address during the registration process.
3. Wait for the e-mail to arrive. Some e-mail providers are very slow delivering e-mail, sometimes taking hours. Please wait for our e-mail before attempting to sign in to BGE.com. Attempting to sign in before receiving the e-mail will result in your User ID being "locked out" for 1 hour.

I completed the registration process but I deleted the confirmation e-mail and cannot recover it. What can I do?

If you have another e-mail address you can use, you can register again immediately using that alternate email address. After midnight on the day following your initial registration attempt, you can change the e-mail address you have on record at www.bge.com.

If you do not have another e-mail address you can use, you may re-register after midnight on the day following your initial registration attempt.

I completed the registration process but I used my home e-mail address and I am at work (or vice versa). How can I complete the registration process?

If you cannot access the email account you identified when you created your BGE User ID and password, you will need to wait until you can access that e-mail account before you can complete the registration process.

I tried to add my BGE account but I encountered an error. What should I do?

There are several possibilities:

1. You entered an incorrect 10-digit BGE account number. Your BGE account number can be entered with or without the dash.
2. You entered an incorrect 'Total Amount Due' amount from one of your last three bills.
3. The last four digits of the phone number or social security number you entered do not match our records.
4. A family member, roommate or other person occupying your address may have already registered your account.