1. What is required to sign-up for the first time?
2. When setting up my payment method, where can I find my bank's routing transit number and checking account number?
3. Can I arrange to pay from more than one bank account?
4. Do you accept credit card payments?
5. Can I schedule my payment?
6. I am currently enrolled in the BGEasy Program (payments automatically withdrawn from my bank account). Should I set up a payment method at this site?
7. How will I be notified when my bill becomes available for viewing and payment online?
8. Will I continue to receive my hard copy bill in the mail?
9. If I have a turn-off notice on my account, can I still make an electronic payment?
10. After clicking the submit key when making a payment, can I cancel the transaction if it is scheduled to occur on that same day?
11. When will my BGE account reflect my payment?
12. When I view my bill, I can only see the top portion, the mailing address, and the logo. How do I fix?
13. I can access BGE.com, but when I try to enroll in the Internet Bill Payment, my screen reads:
14. I have 128 bit security or greater, but I still cannot view the site. What else could be wrong?
15. How can I view my entire bill without scrolling?
16. How do I print a PDF version of my bill?
17. What do I do if I can remember my User ID, but forgot my password?
18. What if I don't remember any of my login information?
19. How do I change my account information?
20. Can I check my payment history?
21. Can I sign up for more than one account on this service?
22. Will my account still be active if I move?

What is required to sign-up for the first time?

You need to have access to the Internet and a valid e-mail address. You also need to have your most recent paper BGE bill. We will ask for the account number with the dash, and the amount due from your most recent BGE bill (see illustration below). Then, continue to follow the sign-up instructions on the screen to complete your enrollment.

When setting up my payment method, where can I find my bank's routing transit number and checking account number?

The routing transit number can be found on the lower left-hand side of your check. The checking account number is to the right of the routing number (see illustration below).

Can I arrange to pay from more than one bank account?

Yes. Just click on the User Options button and click on Payment Methods to add additional or modify existing payment methods.

Do you accept credit card payments?

No. Only payments made with a valid checking or savings account are accepted.

Can I schedule my payment?

Yes. Just click on the Pay Bill button and select the appropriate options to schedule your payment for a later date. This is not, however, a preauthorized recurring automatic fund transfer system, so you must separately authorize payment of each bill.

I am currently enrolled in the BGEasy Program (payments automatically withdrawn from my bank account). Should I set up a payment method at this site?

If you are currently enrolled in the BGEasy Program, we recommend that you do not set up a payment method at this site since payments are already being deducted automatically from your bank account.

How will I be notified when my bill becomes available for viewing and payment online?

You will receive an e-mail notification that a new bill is available for viewing and payment.

Will I continue to receive my hard copy bill in the mail?

Yes. In the future, we may discontinue mailing hard copy bills to customers enrolled in the online bill presentment and payment program. You will be notified well in advance if this occurs.

If I have a turn-off notice on my account, can I still make an electronic payment?

No. You should contact BGE at 410-685-2200, or 1-800-685-2210 outside the Baltimore Metropolitan area to make sure that your service is not interrupted.

After clicking the submit key when making a payment, can I cancel the transaction if it is scheduled to occur on that same day?

No. The transaction can not be canceled online.

When will my BGE account reflect my payment?

Usually, the next business day, your account at BGE will be updated with your payment.

When I view my bill, I can only see the top portion, the mailing address, and the logo. How do I fix?

If you are using a personal firewall, such as Norton Internet Security or Zone Alarm, check the scripting options to make sure that it is allowing scripting to run. Next, open Internet Explorer. Go to Tools, Internet Options. Then click on the Security tab, click on Custom Level. Under the Microsoft VM, Set the Java permissions to High safety, Medium safety, or Low safety. In the same menu, find Scripting.

Make sure that Active Scripting is enabled. Click OK twice, close the browser and reload.

To enable Active Scripting and view your entire bill:

I can access BGE.com, but when I try to enroll in the Internet Bill Payment, my screen reads:

This site requires 128 bit security. To check security, open your browser. Click on Help, then click on 'About Internet Explorer'. If the cipher strength is not at least 128 bit, you will not be able to view this site.

To set 128 bit security:

I have 128 bit security or greater, but I still cannot view the site. What else could be wrong?

You may have to clear your cache. For Internet Explorer, Click on Tools - Internet Options.

Then, click on Delete Files, and place a check mark on 'Delete All Offline Content', then click on OK. Wait for hour glass to disappear. Then click on 'Clear History'. Click OK.  Wait for the hour glass to disappear. Click on OK.

For Netscape, click on Communicator - Tools - History. Click on Edit, click on preferences, click on 'Clear History'. A pop up window will appear, click OK. Click on 'Clear Location Bar'. Another pop up box will appear, click OK. Exit the Preferences and History screens.

Then, for both IE and Netscape, type in www.bge.com. Instead of pressing 'Enter', hold down the 'Shift' key, then press 'Enter'. Follow the links. If you still cannot view the site, hold down 'Shift' and click on 'Refresh'. Then try to view the page again.

To clear your history:

How can I view my entire bill without scrolling?

You must set your screen resolution to 800 x 600 or higher. Go to Start - Settings - Control Panel. Double Click on 'Display'. Set your Desktop Area to 800 x 600 or greater.

To change your screen resolution:

How do I print a PDF version of my bill?

If you have Adobe Acrobat on your computer, you can download your bill as a PDF file. Log on and view your Bill as normal. Then click on the PDF button on the blue menu bar located above your bill. Once the PDF file has loaded, there will be a small printer icon located in the top left corner. Click on that icon to print.

What do I do if I can remember my User ID, but forgot my password?

Click on the 'Forgot you password?' link located on the Login page. Then fill in your User ID and either your Account number or your email address. After you correctly answer the hint question, you will be asked to change your password. Then you will be able to enter the application.

To use the Forgotten Password feature:

What if I don't remember any of my login information?

You will have to contact customer service, with your account number, the email address that you signed up with, or home address, and they can send you your user ID. If you still cannot remember your password, Customer Service will reset your password and ID, and send it via email.

How do I change my account information?

Once you have successfully logged on click on 'User Options'. From the next screen, you will be able to change your personal information, payment method, password, and/or modify your account. To change your account information:

Can I check my payment history?

Yes, after you have successfully logged into the site you may check your payment history by clicking on the 'Online Payment History' link near the top of the page. To check your online payment history:

Can I sign up for more than one account on this service?

Yes you can. After successfully logging in, click on the 'User Options' link neat the top of the page. Then click on 'Modify Accounts'. Enter the new account number and the net amount of your latest bill for that account. Finally, click on 'Add'.

To register an additional account:

Will my account still be active if I move?

Yes, but you must add your new account number to your old user ID before your old bill account number becomes invalid. This is approximately 2 months after we issue the final bill for your old address. For instructions on adding additional accounts, please see the FAQ titled 'Can I sign up for more than one account on this service?' .