Is it an EMERGENCY?

EMERGENCIES

Power outages		1-877-778-2222
When reporting a power outage, your call goes directly to our trouble processing center for response. The system works by matching your phone number to your account, so it’s important that we have your current phone number on file. If you move or change phone numbers, you can use our online account management service to update your phone number. You can also call BGE at 410-685-0123 to update your phone number. Please have your account number available when you call.
You smell a gas leak		410-685-0123 or 1-800-685-0123
Power lines down
Tree on power line
Other hazardous situations

For both emergency and non-emergency TTY/TDD calls use: 1-800-735-2258.

Possible gas leaks:

• Extinguish all open flames.
• Do not use matches or lighters, and do not attempt to light your appliances.
• Do not touch electric switches, thermostats, or appliance controls.
• If the odor is strong, do not use your corded or wireless phone. All of these devices can cause sparks.
• Leave the premises and go to a safe place.
• Call BGE: 410-685-0123 or 1-800-685-0123 or 1-800-735-2258 TTY/TDD (Maryland Relay)
• Remain at the safe location and wait for BGE to arrive.

Lines down or other hazardous situations:

• Do not touch or go near the downed power line.
• Keep others away.
• Call BGE immediately: 1-800-685-0123 or 1-800-735-2258 TTY/TDD (Maryland Relay)