- When is Property Manager Online Services available?
- Where can I find my PMID number on the Property Manager Online Services?
- What should I do if I have lost my PMID Number?
- If I should receive the message, "Account already exists. Try entering a different User ID or e-mail address." when submitting my registration for BGE.com, what should I do?
- Is a separate contract required for each property?
- If properties are missing from my agreements, what should I do?
- Do I have to agree to paperless notification of responsibility when a tenant advises BGE they are vacating?
- What should I do if I want to resume paper notifications of responsibility?
- How far in advance should I submit a service order request to turn on or to turn off service for a tenant?
- Once I submit a request online, how long does it take before the request is processed in BGE's system?
- When I track the status of my properties online, will I see the name of my tenant?
- How do I amend or cancel a service order request to start or stop service that was issued online?
- What are the service application status codes used in Property Manager Online Services and their meaning?
- What is the process to re-establish an Associate who was deleted in error?
- As a Principal Property Manager, what should I do when an Associate or another Principal Property Manager leaves the company?
- Who do I contact if I have additional questions regarding Property Manager Online Services?
When is Property Manager Online Services available?
24 hours a day, 7 days a week, except during planned system maintenance. Please note that due to BGE's computing security policy, you will be required to re-authenticate (re-enter your User ID and password) in the following situations:
- After 20 minutes of inactivity (no mouse clicks or keys pressed)
- After 2 hours (regardless of activity level)
In both cases, you will be returned to your last screen and no data will be lost.
Where can I find my PMID number on the Property Manager Online Services?
The PMID number can be found at the top of the "Contracts" tab once a user has been authenticated. If an Associate has not been authenticated, he will need to obtain the PMID number from his Principal Property Manager before registering.
What should I do if I have lost my PMID Number?
If you are an Associate who has lost your Company's PMID number, it will be necessary for you to obtain this number from your designated Principal Property Manager.
If you are a designated Principal Property Manager and have lost your Company's PMID number, it will be necessary for you to contact BGE's Contact Center at 410-265-4100 or 1-800-265-6177 Monday - Friday from 8AM-8PM. We will mail a letter to the mailing address we have on record for your ACN agreements providing this information.
If I should receive the message, "Account already exists. Try entering a different User ID or e-mail address." when submitting my registration for BGE.com, what should I do?
This is an indication that BGE already has your user id and/or e-mail address in our records and one of the following applies:
- You registered your residential account using the same user ID and/or email address. If you cannot remember whether or not you have registered your residential account, click on "Forgot User ID or Password" or "Forgot both user ID and password" to retrieve and/or re-set this information. If this is the case, you must use a different user ID and/or e-mail address to register for Property Manager's Online Services (PMOS).
- The User ID you have selected is currently being used. Please select another User ID and continue the registration process.
If you need additional assistance, please contact BGE's Contact Center at 410-265-4100 or 1-800-265-6177 Monday – Friday from 8AM-8PM.
Is a separate contract required for each property?
Property Management companies generally prefer to group properties in a single location into the same agreement. Landlords are normally issued one agreement for multi-rentals, i.e., a landlord has a rental property at 123 Anywhere St, 125 Anywhere St. and 127 Anywhere St. These three addresses would be under one agreement. A Property Manager has a complex known as "The Woodlands" and another complex known as "Cedar Gardens Apartments." All of the apartments in "The Woodlands" would be under one agreement. All of the apartments at "Cedar Gardens" would be under a different agreement.
If properties are missing from my agreements, what should I do?
If any properties are missing from an ACN agreement, please submit an "add" request through Property Manager Online Services. BGE will then process your request as we do for your other add/delete requests you submit online. It will not be necessary to contact BGE's Contact Center.
Do I have to agree to paperless notification of responsibility when a tenant advises BGE they are vacating?
Yes. One of the advantages of using Property Manager Online Services is that you will be able to view the status of your properties online anytime at your convenience. Once your tenant contacts BGE to vacate one of your properties, you will be able to immediately view the account to see there is a service order request pending.
What should I do if I want to resume paper notifications of responsibility?
Once you register to manage your ACN agreements online, you also consent to eliminate paper notification when your tenant contacts BGE to terminate service at one of your properties. To resume paper notifications your Principal Property Manager must contact BGE to advise us you no longer wish to participate in Property Manager Online Services.
How far in advance should I submit a service order request to turn on or to turn off service for a tenant?
Service requests should be submitted a minimum of 3 business days before the effective date, but no more than 30 days in advance.
Once I submit a request online, how long does it take before the request is processed in BGE's system?
Service order requests to start or stop service - within 48 business hours (weather permitting); Contract Maintenance Requests - 7 to 10 business days.
When I track the status of my properties online, will I see the name of my tenant?
You will see the name of your tenant when the start service order request you issue is in the "submitted" status. You will also see the name of your tenant under the "Pending Service Orders" subtab until the service order request you issued has been processed and approved by BGE. For privacy reasons, once your request has been processed by BGE, you will see either "BGE Customer" when the service is in your tenant's name or "Property Manager" when the service is in your company's name. When an account is not in anyone's name, the word "None" will be displayed. In this instance it will be necessary to call BGE's Contact Center to have the service placed in your name.
How do I amend or cancel a service order request to start or stop service that was issued online?
As long as the service order request is in the "submitted" status, changes or a cancellation can be made online. If the request is in any other status you must contact BGE's Contact Center at 410-265-4100 or 1-800-265-6177 Monday - Friday from 8AM-8PM for assistance.
What are the service application status codes used in Property Manager Online Services and their meaning?
| Submitted | A service order request has been entered by a Property Manager or Landlord. Changes can be made to this type of request as long as it is in the "submitted" status. |
| In Progress | A service order request has been selected to be processed by BGE. The request will remain in this status until it is marked as approved or not approved. |
| Approved | A service order request has been accepted by BGE and entered into our service order system. |
| Cancelled | A service order request has been voided by a Property Manager or Landlord. |
| Not Approved | A service order request has been rejected by BGE. The service order request may not have been approved because the applicant has a delinquent bill with BGE, the premise may be flagged in BGE's system with a metering problem, or the applicant's information provided is either incorrect or insufficient to complete the application. |
What is the process to re-establish an Associate who was deleted in error?
The Associate must first log in and re-authenticate himself using the PMID number provided by his Principal Property Manager. The Principal must then assign the desired Automatic Change Name (ACN) agreements to the Associate.
As a Principal Property Manager, what should I do when an Associate or another Principal Property Manager leaves the company?
It is your responsibility to delete permissions to ALL ACN agreements an Associate had access to.
If your alternate Principal Property Manager leaves your company, it is recommended that you designate another alternate Principal Property Manager as soon as possible. Failure to do so could result in your Associates not having the capability to transact business online for specific ACN agreements.
Who do I contact if I have additional questions regarding Property Manager Online Services?
Call BGE's Contact Center at 410-265-4100 or 1-800-265-6177, Monday - Friday from 8AM-8PM.
