Power Out or Downed Wire?
When reporting a power outage, your call goes directly to our trouble processing center for response. The system works by matching your phone number to your account, so it's important that we have your current phone number on file. If you move or change phone numbers, you can use our online account management service
to update your phone number. You can also call BGE at 800.685.0123 to update your phone number. Please have your account number available when you call.