- Can I opt out, or choose not to have a meter installed?
- On February 26, 2014, the Maryland Public Service Commission (PSC) made a decision on smart meter opt out and related costs for customers who do not want a smart meter. If you choose to have a smart meter installed, or keep the smart meter that is already installed, these fees will not apply to you.
- Why should customers have to pay if they don’t want a smart meter?
- If customers determine that they do not want a smart meter, there are operating costs related to supporting this option, including maintaining a manual meter-reading staff and a dual billing system as well as the need for IT system modifications and increased customer support. The PSC has determined that customers should bear the appropriate costs for these additional operations that are outside of the utilities’ plans for the current system upgrade.
- What if I opt out of my current residence and then move to another home. Do I have to pay the initial opt out fee twice?
- Customers who do not want a smart meter will only pay the initial $75 fee once. If they move and do not want a smart meter at their new residence, they will have to inform BGE of their new information. They will continue to pay the monthly opt out fee of $11.
- I am an TOU customer. Can I stay on the TOU program if I opt-out?
- As BGE transitions to smart meter technology, customers will need a smart meter in order to participate in the Time of Use (TOU) rate program. For customers currently on TOU who wish to opt out of smart meters, you will be transitioned to standard rates
- If I decide to opt out, when will I see the new charges appear on my bill?
- BGE will begin billing customers who opted out in July 2014. Customers can opt out at any time, but they will not be charged the opt-out fees unless, or until smart meters have been installed in their neighborhood. Opt out customers will receive a letter from BGE advising them when the charges will start appearing on their bill.
- If I opt out of having the electric meter upgrade, does that mean I can’t upgrade my gas meter?
- If you inform BGE that you want to opt out, according to the PSC order, you will be opting out of both the electric and gas meter upgrades. The opt-out fee of $75 initially and $11 a month will cover both meters, you will not pay a fee for opting out of each meter separately.
- What if I told BGE I wanted to opt out, but now I changed my mind and want a smart meter?
- If you have contacted BGE before the Feb. 26 PSC order asking to defer your smart meter installation, you must let us know if you have reconsidered. If we do not hear from you, the PSC order provides that we assume you will continue as opting out and incur the related costs. In the next few weeks, BGE will send a letter to customers who had previously deferred a smart installation with details on the PSC’s out-out order that will also provide information on what customers should do if they reconsider opting out.
If you previously opted out and now want to opt back into having a smart meter, visit BGE's Submit a Comment or Question page, login using your BGE account information and select "Smart Energy/Conservation" from the drop down box. Please complete the form with the requested account information and state that you would like to opt in to smart meters.
- What if I already have a smart meter and don’t want it?
- Customers who already have a smart meter still have to option to opt out. Please contact BGE with your request to remove your smart meter. BGE will exchange your meter for a standard meter. Please allow some time for this meter exchange as we work to meet the needs of all our customers.