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Baltimore Gas and Electric

Terms of Use

You have accessed a website of Exelon Corporation or one of its subsidiary of affiliated companies (“us”, “we”, or “our”) to which these Terms of Use apply. Our major websites (“Site”) include those of Baltimore Electric and Gas Company, Commonwealth Edison Company, Constellation NewEnergy, Inc, PECO Energy Company, and this Exelon website.

By browsing and/or using this Site, you are agreeing to accept, unconditionally and without modification, the terms and conditions which follow, together with all applicable laws ("Terms of Use").

You also agree to review our privacy policy by clicking the link at the bottom of any page on the Site.

If any of the Terms of Use are not acceptable to you, do not browse or use this Site.

We reserve the right to modify these Terms of Use from time-to-time, without notice, and you agree to be bound by such modifications. Accordingly, you should periodically review the most recent version of these Terms of Use.

Use of Site

This Site is intended primarily for the purpose of providing general information about us and our services, and is for your personal and non-commercial use. The Site has been compiled and is maintained by us, but we make no representation as to the completeness or accuracy of the information it contains. You should be aware that some information may be incomplete, may contain errors or may be outdated. We reserve the right to add, modify or delete any information contained in this Site without notice to you.

User Conduct

You may use this Site for lawful purposes only. You are prohibited from using this Site, or transmitting to or through this Site, any unlawful, threatening, obscene, defamatory, libelous, harassing, pornographic, hateful (ethnically or racially) or otherwise objectionable material, or any material that would contribute to a civil or criminal offense, infringe on any intellectual property right or otherwise violate any law. Viewing and downloading materials in the Site is permitted only for your personal and non- commercial use, provided that you retain all copyright, trademark and other proprietary notices contained in the original materials on any copies you make of the materials. You may not modify the materials on the Site in any way or reproduce or publicly display, distribute or otherwise use them for any public or commercial purpose. Any use of these materials on any other Site or networked computer environment for any purpose is prohibited.

Copyrights and Trademarks

  1. Site Content. The Site, design of the Site, and all content in the Site are protected under U.S. and international copyright laws. The Site is owned by Exelon and except for Your Content (as defined in Section B below) or as specifically stated or otherwise indicated, all Site Content including, but not limited to, trademarks, logos, trade names, text, data, messages, pictures, images, video, audio, graphics, data compilations, icons, code, links on the Site is the property of Exelon or its subsidiaries and protected by intellectual property laws.
  2. Your Content. Exelon does not own any Content submitted by you (“Your Content”). You retain all of your ownership rights in Your Content. By submitting Your Content to the Site you grant Exelon a worldwide, non-exclusive, royalty free, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform Your Content.
  3. Third Party Content. Content owned by third parties also appears on the Site, and you should respect those property rights as well. Content owned by third parties available on the Site is used by Exelon pursuant to a license from a third party.
  4. Use of Copyrights and Trademarks Prohibited. Nothing on this Site should be construed as granting by implication, estoppel, or otherwise, a license or right to use any mark displayed on this Site, without the prior written permission of the owner of the mark. The copyright in the Site content, is owned by Exelon Corporation and its subsidiary and affiliated companies, unless otherwise noted. Exelon Corporation and its subsidiaries and affiliates do not warrant or represent that use of this Site will not infringe rights of third parties. See the User Conduct paragraph for your obligations.

Copyright Infringement Notification

Pursuant to the Digital Millennium Copyright Act, and specifically 17 U.S.C. 512 (c)(3), you may submit written notification of copyright infringement to Exelon’s Copyright Agent. Such notification must include at least the following information:

  1. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted work at a single inline site are covered by a single notification, a representative of such works at that site;
  3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provide to locate the material;
  4. Information reasonably sufficient to permit the service provider to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted;
  5. A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by copyright owner, its agent, or the law.
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Exelon’s designated Copyright Agent is Kevin Stepanuk, Exelon Business Services Company, LLC, S23-1, 2301 Market Street, Philadelphia, PA 19103. Kevin.Stepanuk@exeloncorp.com. Fax number: 215.841.4474.

Linking

You may link to the Site provided you comply with the following:

  1. You must link to the home page only. Links to other pages on the Site are prohibited.
  2. Links must only be text-based. You may not use inline links, anchor links, deep links, or any of our logos or other marks as links.
  3. Framing is not permitted under any circumstance. You may not create frames around our Site or use any other technique that alters in any way the visual presentation or appearance of the Site.
  4. In linking to the Site, you may not misrepresent your relationship with us. No links to the Site may be used in a manner that implies or suggests that we approve or endorse you, your Site or your goods and services, except as we may have agreed to separately with you in writing.
  5. Exelon has no responsibility or liability for any content appearing on the web site from which you link to the Site. You agree to indemnify us, defend us at your sole cost, and hold us harmless from and against any and all claims arising out of or based on such web site including your links.
  6. No link(s) may appear on any page on your web site or within any context containing content or materials that may be interpreted as libelous, obscene, criminal, pornographic, or which infringes or otherwise violates, or advocates the infringement or other violation of, any third party rights.
  7. We may at any time, in our sole discretion, without cause, terminate your right to link to any pages on our Site. In such event upon request, you agree to immediately remove all links to our Site and to cease using any of our marks.
  8. We reserve the right to change this linking policy at any time, so it is your responsibility to periodically review this page for any changes.

Contact Information

If you have any questions about this Policy, please contact: Kevin Stepanuk, Exelon Business Services Company, LLC, S23-1, 2301 Market Street, Philadelphia, PA 19103. Kevin.Stepanuk@exeloncorp.com. Fax number: 215.841.4474.

Third Party Websites

We make no representations whatsoever about any other third party web site which you may access through hypertext links in this web site. When you access any such third party web site, you acknowledge and agree that it is independent from us, and that we have no control over the content of any such web site. In addition, a link to such third party web site does not mean that we endorse or accept any responsibility for the content, or the use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. Additionally, such web sites may have cookies and collect personally identifiable data. We encourage you to read the Terms and Conditions and Privacy Policies for such third party web sites.

No Warranties

This Site and any content, information, software, functions and applets provided on or through the Site are made available on an “AS IS” or “AS AVAILABLE” basis. We do not warrant the information made available through or on the Site, that the Site will be timely, secure, uninterrupted or error-free, of that defects in the Site, if any exists from time-to-time, will be corrected. We will not be responsible for errors, omissions, interruptions, deletions, defects or delays in the operation and transmission of the Site, any services or related content, for communication line failures, or for computer viruses associated with the operation of the Site.

WE MAKE NO WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE FOREGOING MAY NOT APPLY TO YOU.

Limitation of Liability

UNDER NO CIRCUMSTANCES WILL EXELON CORPORATION OR ITS SUBSIDIARY OR AFFILIATED COMPANIES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER (INCLUDING, WITHOUT LIMITATION, ANY DAMAGES FOR LOSS OF REVENUE; LOSS OF USE OF THE SITE, LOSS OF USE OR DAMAGE TO YOUR COMPUTER EQUIPMENT OR PROGRAMS, BUSINESS INTERRUPTION, LOSS OF USE OF DATA, PROGRAMS OR EQUIPMENT) ARISING OUT OF YOUR ACCESSING, BROWSING OR USING, OR YOUR INABILITY TO ACCESS, BROWSE OR USE, THIS SITE OR SITE CONTENT AND ANY RELATED SERVICES, MATERIALS AND PRODUCTS.

YOU ARE ADVISED THAT SOME JURISDICTIONS DO NOT PERMIT OR OTHERWISE RESTRICT OR LIMIT THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION ON CONSEQUENTIAL DAMAGES, SO THAT THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.

Miscellaneous

The Terms of Use, as well as your use of this Site, shall be governed and construed in accordance with the laws of the Commonwealth of Pennsylvania or the State of Illinois, excluding conflict of laws rules. You agree that any and all disputes regarding the Site or arising out of your use of this Site shall be resolved exclusively by a state or federal court in Philadelphia, Pennsylvania, or in Chicago, Illinois (at our option) and you also agree to submit to the jurisdiction of any such court for the purpose of resolving any such dispute.

The Site Content does not include any offer to sell, nor any solicitation of an offer to buy, any securities. The financial information in the Site Content is not complete, and should not be used for any purpose as complete, accurate, or current financial information. For complete information, see Exelon Corporation's Commonwealth Edison Company's, PECO Energy Company's and Baltimore Gas and Electric Company’s current SEC filings.


Electronic Bill Presentment and Payment Service Terms and Conditions

Please read the terms of this agreement. By participating in the Baltimore Gas and Electric Company's Electronic Bill Presentment and Payment Service you agree to the terms and conditions stated below.

Welcome to the Baltimore Gas and Electric Company's Electronic Bill Presentment and Payment Service (the "Electronic Bill Service"). We are glad you have decided to join our Electronic Bill Service; please take a moment to review the Terms and Conditions presented below. This document forms the agreement between you and Baltimore Gas and Electric ("BGE"). It is important that you understand both the benefits we provide as well as the limitations on what is provided.

1. Acceptance of Terms

These Terms and Conditions may be modified from time to time without notice. Your continued use of this Electronic Bill Service thereafter constitutes an acceptance of the changes and an agreement to be bound by said changes. If you do not agree to the changes, you agree to discontinue your use of the Electronic Bill Service.

2. Services

Baltimore Gas and Electric currently provides an Electronic Bill Presentment and Payment (EBPP) Service that enables customers to view their accounts and pay their bills on the Web, thus eliminating the time and expense of conventional payment.

A. Electronic Bill Service Provided "As-Is"

We hope your experience with our Electronic Bill Service is a productive one. However, we cannot always foresee or anticipate technical or other difficulties. These difficulties may result in loss of data or personalization settings, or other service interruptions. For this reason, you agree that the Electronic Bill Service is provided "As-Is", without warranties of any kind. We do not assume responsibility for timeliness, errors or inaccuracies, deletion, missed delivery, or failure to store any user data, communications or personalized settings.

B. Electronic Bill Service Changes and Discontinuation

Baltimore Gas and Electric reserves the right to change or discontinue, temporarily or permanently, the Electronic Bill Service at any time without notice. You agree that Baltimore Gas and Electric will not be liable to you or any third party for any modification or discontinuance of the Electronic Bill Service, or any resulting damages of any kind.

C. Service Fees And Additional Charges

Any bank fees associated with your standard deposit accounts will continue to apply. You are responsible for any and all telephone access fees and/or Internet service fees that may be assessed by your telephone and/or Internet service provider.

D. Errors And Questions

In case of errors or questions about your transactions, you should notify us as soon as possible via one of the following:

  1. Email us at MyBillingRep@bge.com
  2. Telephone us at: 800.685.0123 or Contact Us
  3. Write us at:
    BGE
    PO Box 1475
    Baltimore, MD 21203

If you think your statement is incorrect or you need more information about a Electronic Bill Service transaction listed on the statement, you must:

a. Tell us your name and BGE account number;
b. Describe the error or the transaction in question, and explain as clearly as possible why you believe it is an error or why you need more information; and,
c. Tell us the dollar amount of the suspected error.

If you tell us verbally, we may require that you send your complaint in writing.

E. Payment Scheduling

Payments may be electronically scheduled in advance. However, customers are advised not to schedule payments any later than the due date. Payments are received by BGE two business days after posting.

F. Payment Authorization and Payment Remittance

In order to participate in the Electronic Bill Service, a customer must complete an enrollment process, which includes providing their banking information. To make payment following enrollment, the customer must sign on using the secure user name and password established during enrollment.

G. Canceling a Scheduled Payment

There is no provision for canceling a scheduled electronic payment.

H. Prohibited Payments

BGE or its agent may block payments if problems have been encountered with a checking account or BGE account.

I. Customer Liability for Unauthorized Transfers

Fraudulent payment activities are referred to the applicable bank.

J. Disclosure to Third Parties

BGE and/or its agent do not disclose payment information to third parties, except as required or permitted by law.

K. Failed Or Returned Transactions

If you are unable to complete your transaction for any reason, you should contact MyBillingRep@bge.com. All returned checks will be referred to and handled by your bank.

L. No Waiver

BGE shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by BGE. No delay or omission on the part of BGE in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.

M. Privacy, Terms of Use, and Linking Policies

Baltimore Gas and Electric respects your privacy. The information you provide enables us to provide the Electronic Bill Service to you. It also enables us to give you updates about our Electronic Bill Service. The complete Privacy Policy, Terms of Use, and Linking Policy are incorporated and made a part of this agreement; please take the time to read them. They are available at www.bge.com.

N. Cancellation

You may cancel your enrollment in our Electronic Bill Service online at any time. Your cancellation will become effective the next business day. We may cancel your enrollment in our Electronic Bill Service at any time for any reason by notifying you.

3. Conditions for Use

For the benefit and security of our users, and to comply with applicable laws, we have a few mandatory guidelines that we call "Rules of the Road". Any conduct that violates these usage conditions will automatically terminate your enrollment. For this reason, you must abide by and therefore carefully read and follow these usage conditions.

A. Provide Accurate Information
You agree to provide:

  • True, accurate, current and complete information about yourself as requested in our Electronic Bill Presentment and Payment's registration form and account setup forms.
  • You agree not to misrepresent your identity.
  • You agree to keep your registration, account information and email address up to date and accurate.

B. Guard Your BGE Username and Password

You will be asked to select a BGE Username password when registering. You are responsible for maintaining the confidentiality of your password and BGE Username. You are fully responsible for all activities that occur using your password or BGE Username. Baltimore Gas and Electric will not be liable for any damage or loss that you may incur as a result of someone else using your password or BGE Username, either with or without your knowledge. You may not use anyone else's BGE Username or password at any time.

C. Obey the Law

You agree not to use the Electronic Bill Service for illegal purposes or for the transmission of material that is or may be unlawful, harassing, libelous (untrue and damaging to others), invasive of another's privacy, abusive, threatening, obscene, or that infringes the rights of others. Baltimore Gas and Electric may immediately discontinue the Electronic Bill Service if it believes you are acting in any such way.

D. Proprietary Rights

You acknowledge and agree that Baltimore Gas and Electric and its licensor own all rights to this Website and the content displayed on the site. You are only permitted to use this content as expressly authorized by the Electronic Bill Service. You may not copy, reproduce, distribute, or create derivative works from this content. Further, you agree not to reverse engineer or reverse compile any of Baltimore Gas and Electric's and its licensor's technology.

E. Restrictions

You agree not to do any of the following with respect to your access and use of any and all web sites and web pages, documentation, reports and files ("Deliverables"):

i. reverse assemble, reverse engineer, decompile or otherwise attempt to derive source code from the Deliverables;
ii. modify the Deliverables;
iii. sell, lease, market or otherwise commercially exploit the Deliverables;
iv. use the Deliverables to perform information processing or any other function whatsoever for any person, entity or business, including without limitation providing information processing in any service bureau arrangement;
v. unless compelled by an order of a court of competent jurisdiction, disclose or grant access to the Deliverables to any third party; and
vi. copy or reproduce the Deliverables in any manner (except for purposes reasonably necessary).

F. Authorization for BGE Storage and Use of Banking Information and Payment Method

You represent and warrant that you are legally authorized to use the bank account(s) that you have entered on the Electronic Bill Service. You authorize BGE to store your banking information on this service and payment method. You agree that this authorization will remain in full force and effect until you properly cancel your enrollment in the Electronic Bill Service and BGE has received such notification.

4. Rights You Grant to Baltimore Gas and Electric

A. Advertising

You agree that Baltimore Gas and Electric may display advertisements and promotions of all kinds in and with the Electronic Bill Service.

B. Account Access

In order to ensure that Baltimore Gas and Electric is able to provide high quality services that are responsive to customer needs, you agree that Baltimore Gas and Electric employees may have access to your account and records as reasonably needed to investigate complaints and other matters with respect to your account and services and products offered by Baltimore Gas and Electric.

C. Third Party Accounts

By using the Electronic Bill Service, you authorize Baltimore Gas and Electric to access third party sites designated by you, on your behalf, to retrieve information requested by you and you hereby appoint Baltimore Gas and Electric as your agent for this limited purpose. You hereby permit Baltimore Gas and Electric to use information submitted by you to the Electronic Bill Service to accomplish the foregoing.

5. Other Legal Terms

A. DISCLAIMER OF WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

YOUR USE OF THE ELECTRONIC BILL SERVICE IS AT YOUR SOLE RISK. THE ELECTRONIC BILL SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. BALTIMORE GAS & ELECTRIC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

BALTIMORE GAS AND ELECTRIC MAKES NO WARRANTY THAT:

i. THE ELECTRONIC BILL SERVICE WILL MEET YOUR REQUIREMENTS.
ii. THE ELECTRONIC BILL SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
iii. THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE ELECTRONIC BILL SERVICE WILL BE ACCURATE OR RELIABLE.
iv. THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE ELECTRONIC BILL SERVICE WILL MEET YOUR EXPECTATIONS.
v. ANY ERRORS IN THE TECHNOLOGY WILL BE CORRECTED.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE ELECTRONIC BILL SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

NO ADVICE OR INFORMATION WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM BALTIMORE GAS & ELECTRIC OR THROUGH OR FROM THE ELECTRONIC BILL SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

TO THE EXTENT THAT ANY PART OF THIS SECTION IS NOT CONSISTENT WITH ANY OTHER PART OF THESE TERMS AND CONDITIONS, THEN THIS SECTION WILL CONTROL.

B. LIMITATION OF LIABILITY

YOU AGREE THAT BALTIMORE GAS & ELECTRIC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, EVEN IF BALTIMORE GAS & ELECTRIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM:

I. THE USE OR THE INABILITY TO USE THE ELECTRONIC BILL SERVICE.
II. THE COST OF GETTING SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY PRODUCTS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO, THROUGH OR FROM THE ELECTRONIC BILL SERVICE.
III. UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
IV. STATEMENTS OR CONDUCT OF ANYONE WITH RESPECT TO THE ELECTRONIC BILL SERVICE.
V. ANY OTHER MATTER RELATING TO THE ELECTRONIC BILL SERVICE OR THIS AGREEMENT.

IN NO EVENT WILL BALTIMORE GAS AND ELECTRIC'S DAMAGES EXCEED THE TOTAL AMOUNTS YOU ACTUALLY PAID FOR THE ELECTRONIC BILL SERVICE OVER THE PREVIOUS TWELVE (12) MONTHS.

THIS SECTION WILL SURVIVE TERMINATION OF THIS AGREEMENT.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

C. INDEMNIFICATION

YOU AGREE TO INDEMNIFY, PROTECT AND FULLY COMPENSATE BALTIMORE GAS AND ELECTRIC AND ITS AFFILIATES, AND SERVICE PROVIDERS FROM ANY AND ALL THIRD PARTY CLAIMS, LIABILITY, DAMAGES, EXPENSES AND COSTS (INCLUDING, BUT NOT LIMITED TO, REASONABLE ATTORNEYS' FEES) CAUSED BY OR ARISING FROM YOUR USE OF THE ELECTRONIC BILL SERVICE, YOUR VIOLATION OF THE TERMS AND CONDITIONS OR YOUR INFRINGEMENT, OR INFRINGEMENT BY ANY OTHER USER OF YOUR ACCOUNT, OF ANY INTELLECTUAL PROPERTY OR OTHER RIGHT OF ANYONE. THIS SECTION WILL SURVIVE TERMINATION OF THIS AGREEMENT.

D. OTHER

EXCEPT AS PROVIDED IN THIS AGREEMENT, THIS AGREEMENT CANNOT BE CHANGED OR ANY OF BALTIMORE GAS AND ELECTRIC'S RIGHTS WAIVED UNLESS BALTIMORE GAS AND ELECTRIC AGREES IN WRITING. THIS AGREEMENT IS PERSONAL TO YOU AND YOU MAY NOT ASSIGN IT TO ANYONE. BALTIMORE GAS AND ELECTRIC MAY, BUT SHALL NOT BE OBLIGATED TO, BROADCAST NOTICES OR MESSAGES THROUGH THE ELECTRONIC BILL SERVICE TO INFORM YOU OF CHANGES TO THE TERMS AND CONDITIONS, THE ELECTRONIC BILL SERVICE, OR OTHER MATTERS OF IMPORTANCE; SUCH BROADCASTS SHALL CONSTITUTE NOTICE TO YOU. ALL NOTICES TO BALTIMORE GAS AND ELECTRIC MUST BE MADE IN WRITING. IF ANY PROVISION OF THESE TERMS AND CONDITIONS IS HELD TO BE UNENFORCEABLE, THEN SUCH PROVISION SHALL BE CONSTRUED, AS NEARLY AS POSSIBLE, TO REFLECT THE INTENTIONS OF THE PARTIES WITH THE OTHER PROVISIONS REMAINING IN FULL FORCE AND EFFECT. THE LAWS OF THE STATE OF MARYLAND APPLY TO THIS AGREEMENT WITHOUT RESPECT TO ANY CONFLICTS OF LAW PRINCIPLES. THESE TERMS AND CONDITIONS ARE THE ENTIRE UNDERSTANDING BETWEEN YOU AND BALTIMORE GAS AND ELECTRIC ON THE ELECTRONIC BILL SERVICE.

Authorization Agreement for Direct Payments (ACH Debits)

You authorize Baltimore Gas & Electric to initiate a debit entry for the amount specified to the checking or savings account you indicate at the financial institution you indicate, and to debit the specified amount from that checking or savings account. You agree that the origination of ACH transactions to your checking or savings account must comply with the laws of the United States.

You agree that this authorization will remain in force and effect until Baltimore Gas & Electric receives notice from you of its termination, provided that such notice is in writing to Baltimore Gas & Electric's designated address, and that Baltimore Gas & Electric will discontinue the debiting service within a reasonable time after receipt of such written notice.

The online bill payment system does not automatically debit your account; you initiate payment to your account on the date, and in the amount, you specify. You may use a checking or savings account to complete the transaction.

Property Manager Online Services Terms and Conditions

Please read the terms of this agreement. By participating in Baltimore Gas and Electric Company's Property Manager Online Services you agree to the terms and conditions stated below.

Welcome to Baltimore Gas and Electric Company's Property Manager Online Services. We are glad you have decided to join our Property Manager Service; please take a moment to review the Terms and Conditions presented below. This document forms the agreement between you and Baltimore Gas and Electric Company ("BGE"). It is important that you understand both the benefits we provide as well as the limitations on what is provided.

Please note that the terms and conditions for use of the Property Manager Online Services are in addition to the terms and conditions of the Automatic Change Name (ACN) Agreement that you have also executed. To the extent that there is a conflict between the terms and conditions of the ACN Agreement and the terms and conditions of the Property Manager Online Services, the terms and conditions of the Property Manager Online Services will control.

1. Acceptance of Terms

These Terms and Conditions may be modified from time to time without notice. Your continued use of the Property Manager Online Services thereafter constitutes an acceptance of the changes and an agreement to be bound by said changes. If you do not agree to the changes, you agree to discontinue your use of the Property Manager Online Services.

2. Services

BGE provides landlords and property owners/managers with an ACN Program. Under the ACN Program, when a tenant requests BGE to stop service at a property on the ACN Program, BGE will automatically transfer the service into the landlords and/or property owner/manager's name. BGE will also notify the landlord and/or property owner/manager of the transfer by mail. Properties not included in the ACN Program will have the meters turned off when a tenant calls to discontinue service, unless another tenant or property owner contacts BGE to begin service at the property.
Note: Property Manager Online Services enables landlords and property owners/managers to manage their properties on line instead of through written notifications by mail when tenants contact BGE to discontinue service in their name. See C. Notifications of Tenant Transfers.

A. Property Manager Online Services Provided "As-Is"

We hope your experience with our Property Manager Online Services is a productive one. However, we cannot always foresee or anticipate technical or other difficulties. These difficulties may result in loss of data or personalization settings, or other service interruptions. For this reason, you agree that the Property Manager Online Services are provided "As-Is", without warranties of any kind. We do not assume responsibility for timeliness, errors or inaccuracies, deletion, missed delivery, or failure to store any user data, communications or personalized settings.

B. Property Manager Online Services Changes and Discontinuation

BGE reserves the right to change or discontinue, temporarily or permanently, the Property Manager Online Services at any time without notice. You agree that BGE will not be liable to you or any third party for any modification or discontinuance of the Property Manager Online Services, or any resulting damages of any kind.

C. Notification of Tenant Transfers

Under your ACN Agreement, BGE provides the landlord and/or property owner/manager written notice through the mail that a tenant has requested that BGE take service out of its name and that service for property has been transferred into the name of the landlord and/or property owner/manager. By enrolling in Property Manager Online Services,YOU AGREE THAT YOU WILL NO LONGER RECEIVE WRITTEN NOTIFICATION OF SUCH TRANSFERS THROUGH THE MAIL. You will be able to view the status of your properties online anytime at your convenience.

D. Errors And Questions

In case of errors or questions about your transactions, you should notify us as soon as possible via one of the following:

  1. Email us at MyBizRep@bge.com
  2. Telephone us at: 800.265.6177
  3. Write us at:

    BGE
    PO Box 1475
    Baltimore, MD 21203

E. Disclosure to Third Parties

BGE does not disclose account information to third parties, except as required or permitted by law. BGE will not provide names of BGE customers via Property Manager Online Services. Accounts in tenants' name will be shown as "BGE Customer". "Property Manager" will be shown for accounts in the landlord and/or property owner/manager's name.

F. Failed Transactions               

If you are unable to complete your transaction for any reason, you should contact MyBizRep@bge.com or contact BGE's Contact Center at 800.265.6177

G. No Waiver

BGE shall not be deemed to have waived any of its rights or remedies hereunder unless such waiver is in writing and signed by BGE. No delay or omission on the part of BGE in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or waiver of any rights or remedies on future occasions.

H. Privacy, Terms of Use, and Linking Policies

BGE respects your privacy. The information you provide enables us to provide the Property Manager Online Services to you. It also enables us to give you updates about our Property Manager Online Services. The complete Privacy Policy, Terms of Use, and Linking Policy are incorporated and made a part of this agreement; please take the time to read them. They are available at www.bge.com.

I. Cancellation

You may cancel your enrollment in our Property Manager Online Services at any time by contacting BGE's Contact Center at 800.265.6177 . We may cancel your enrollment in our Property Manager Online Services at any time for any reason by notifying you.

3. Conditions for Use

For the benefit and security of our users, and to comply with applicable laws, we have a few mandatory guidelines that we call "Rules of the Road". Any conduct that violates these usage conditions will automatically terminate your enrollment. For this reason, you must abide by and therefore carefully read and follow these usage conditions.

A. Provide Accurate Information
You agree to provide:

  • True, accurate, current and complete information about yourself as requested in our registration form and account setup forms.
  • You agree not to misrepresent your identity.
  • You agree to keep your registration and email address up to date and accurate.

B. Execute Automatic Name Change Agreement

Prior to participating in BGE's Property Manager Online Services, the landlord or property manager/owner must fully execute an ACN Agreement and be accepted by BGE into its ACN Program.

C. Responsibilities of Principal Administrator

For each Property Manager ID number (PMID #), a maximum of two individuals shall be designated as Principal Property Managers.. The individual(s)identifying himself as the Principal Property Manager represents and warrants that he or she is legally authorized to act on behalf of the landlord or property manager/owner and to carry out the responsibilities of the Principal Property Manager in these Terms and Conditions of the Property Manager Online Services. It is the responsibility of the Principal Property Manager to identify those properties (by ACN agreement #) that each Associate is authorized to view and maintain. It is also the responsibility of the Principal Property Manager to delete an Associate's access to those properties that an Associate is no longer authorized to view or maintain.

D. "Stop or Start Service" Service Orders

Each Principal Property Manager and/or Associate represents and warrants that he or she is legally authorized to enter a "Stop" or "Start" service order request through Property Manager Online Services on behalf of a tenant. Any Principal Property Manager and/or Associate entering a "Stop or Start Service" service order request through Property Manager Online Services on behalf of a tenant agrees to provide the tenant with a copy of the information entered through Property Manager Online Services.
You will be able to make changes to your "stop or start "service order request as long as it is in the submitted status. That is, the stop/start service order request has not been processed by BGE.Any changes or cancellations needed to a "stop or start " service order request in any other status must be made by contacting BGE's Contact Center at 800.265.6177.

If a "stop" or start" service order request issued through Property Manager Online Services has a different effective date than a "stop" or "start" service order request that was called in by your tenant to our Customer Contact Center, the effective date that was called in by your tenant will override the effective date entered through Property Manager Online Services.
BGE will not be bound by any written or oral agreement between a landlord or property owners/managers that is contrary to the operation or terms and conditions of the ACN Program.

E. Guard Your Password, Property Manager Identification Number and ACN #

You will be asked to select a BGE Username and password when registering. You are responsible for maintaining the confidentiality of your password as well as your Property Manager Identification Number (PMID #) and ACN agreement #. You are fully responsible for all activities that occur using your BGE Username, password, PMID # and/or ACN agreement #. BGE will not be liable for any damage or loss that you may incur as a result of someone else using your BGE Username, password, PMID # and/or ACN agreement #, either with or without your knowledge. You may not use anyone else's password at any time.

F. Obey the Law

You agree not to use the Property Manager Online Services for illegal purposes or for the transmission of material that is or may be unlawful, harassing, libelous (untrue and damaging to others), invasive of another's privacy, abusive, threatening, obscene, or that infringes the rights of others. BGE may immediately discontinue the Property Manager Online Services if it believes you are acting in any such way.

G. Proprietary Rights

You acknowledge and agree that BGE owns all rights to this Website and the content displayed on the site. You are only permitted to use this content as expressly authorized by the Property Manager Online Services. You may not copy, reproduce, distribute, or create derivative works from this content. Further, you agree not to reverse engineer or reverse compile any of BGE's technology.

H. Restrictions

You agree not to do any of the following with respect to your access and use of any and all web sites and web pages, documentation, reports and files ("Deliverables"):

i. reverse assemble, reverse engineer, decompile or otherwise attempt to derive source code from the Deliverables;
ii. modify the Deliverables;
iii. sell, lease, market or otherwise commercially exploit the Deliverables;
iv. use the Deliverables to perform information processing or any other function whatsoever for any person, entity or business, including without limitation providing information processing in any service bureau arrangement;
v. unless compelled by an order of a court of competent jurisdiction, disclose or grant access to the Deliverables to any third party; and
vi. copy or reproduce the Deliverables in any manner (except for purposes reasonably necessary).

4. Rights You Grant to BGE

A. Advertising

You agree that BGE may display advertisements and promotions of all kinds in and with the Property Manager Online Services.

B. Account Access

In order to ensure that BGE is able to provide high quality services that are responsive to customer needs, you agree that BGE employees may have access to the accounts for the properties covered by your ACN Agreement(s) while the service for such properties is the name of the landlord or property manager/owner as reasonably needed to investigate complaints and other matters with respect to the accounts and services and products offered by BGE.

5. Other Legal Terms

A. DISCLAIMER OF WARRANTIES

YOU EXPRESSLY UNDERSTAND AND AGREE THAT:

YOUR USE OF THE PROPERTY MANAGER ONLINE SERVICES IS AT YOUR SOLE RISK. THE PROPERTY MANAGER ONLINE SERVICES IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. BGE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

BGE MAKES NO WARRANTY THAT:

i. THE PROPERTY MANAGER ONLINE SERVICES WILL MEET YOUR REQUIREMENTS.
ii. THE PROPERTY MANAGER ONLINE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
iii. THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PROPERTY MANAGER ONLINE SERVICES WILL BE ACCURATE OR RELIABLE.
iv. THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE PROPERTY MANAGER ONLINE SERVICES WILL MEET YOUR EXPECTATIONS.
v. ANY ERRORS IN THE TECHNOLOGY WILL BE CORRECTED.

ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE PROPERTY MANAGER ONLINE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

NO ADVICE OR INFORMATION WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM BGE OR THROUGH OR FROM THE PROPERTY MANAGER ONLINE SERVICES WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

TO THE EXTENT THAT ANY PART OF THIS SECTION IS NOT CONSISTENT WITH ANY OTHER PART OF THESE TERMS AND CONDITIONS, THEN THIS SECTION WILL CONTROL.

B. LIMITATION OF LIABILITY

YOU AGREE THAT BGE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, EVEN IF BGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM:

I. THE USE OR THE INABILITY TO USE THE PROPERTY MANAGER ONLINE SERVICES.
II. THE COST OF GETTING SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY PRODUCTS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO, THROUGH OR FROM THE PROPERTY MANAGER ONLINE SERVICES.
III. UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA
IV. STATEMENTS OR CONDUCT OF ANYONE WITH RESPECT TO THE PROPERTY MANAGER ONLINE SERVICES.
V. ANY OTHER MATTER RELATING TO THE PROPERTY MANAGER ONLINE SERVICES OR THESE TERMS AND CONDITIONS.

THIS SECTION WILL SURVIVE TERMINATION OF THIS AGREEMENT.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

C. INDEMNIFICATION

YOU AGREE TO INDEMNIFY, PROTECT AND FULLY COMPENSATE BGE AND ITS AFFILIATES, AND SERVICE PROVIDERS FROM ANY AND ALL THIRD PARTY CLAIMS, LIABILITY, DAMAGES, EXPENSES AND COSTS (INCLUDING, BUT NOT LIMITED TO, REASONABLE ATTORNEYS' FEES) CAUSED BY OR ARISING FROM YOUR USE OF THE PROPERTY MANAGER ONLINE SERVICES, YOUR VIOLATION OF THE TERMS AND CONDITIONS OR YOUR INFRINGEMENT, OR INFRINGEMENT BY ANY OTHER USER OF YOUR ACCOUNT, OF ANY INTELLECTUAL PROPERTY OR OTHER RIGHT OF ANYONE. THIS SECTION WILL SURVIVE TERMINATION OF THIS AGREEMENT.

D. OTHER

EXCEPT AS PROVIDED IN THIS AGREEMENT, THIS AGREEMENT CANNOT BE CHANGED OR ANY OF BGE'S RIGHTS WAIVED UNLESS BALTIMORE GAS AND ELECTRIC AGREES IN WRITING. THIS AGREEMENT IS PERSONAL TO YOU AND YOU MAY NOT ASSIGN IT TO ANYONE. BGE MAY, BUT SHALL NOT BE OBLIGATED TO, BROADCAST NOTICES OR MESSAGES THROUGH THE ELECTRONIC BILL SERVICE TO INFORM YOU OF CHANGES TO THE TERMS AND CONDITIONS, THE ELECTRONIC BILL SERVICE, OR OTHER MATTERS OF IMPORTANCE; SUCH BROADCASTS SHALL CONSTITUTE NOTICE TO YOU. ALL NOTICES TO BGE MUST BE MADE IN WRITING. IF ANY PROVISION OF THESE TERMS AND CONDITIONS IS HELD TO BE UNENFORCEABLE, THEN SUCH PROVISION SHALL BE CONSTRUED, AS NEARLY AS POSSIBLE, TO REFLECT THE INTENTIONS OF THE PARTIES WITH THE OTHER PROVISIONS REMAINING IN FULL FORCE AND EFFECT. THE LAWS OF THE STATE OF MARYLAND APPLY TO THIS AGREEMENT WITHOUT RESPECT TO ANY CONFLICTS OF LAW PRINCIPLES. THESE TERMS AND CONDITIONS ARE THE ENTIRE UNDERSTANDING BETWEEN YOU AND BGE ON THE PROPERTY MANAGER ONLINE SERVICES.

Webpage updated on December 5, 2013

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