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Justin Mulcahy, BGE Communications Manager 

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Utility scammers may call you or they may come to your door. The angle of the scam may change, but the tactics remain the same — pressuring customers to turn over personal information and money.

We are committed to educating our customers and putting a stop to scamming. Periodically we see increases in reports of individuals calling our customers and falsely claiming that utility service will be disconnected unless an immediate payment is made.

Impersonators then direct customers to buy a prepaid credit card and call back with the card number or other personal banking or utility account information.

Scammers also use a tactic called "caller ID spoofing" to manipulate the displayed phone number so that it appears on your phone's caller ID as a BGE number.

BGE has also investigated reports of supplier switching.  In this scam, individuals obtain utility account information and change a customer's energy supplier without their knowledge.

These are the lengths scammers go to now.  So, please stay alert.

Don't get scammed! Take these extra precautions:

  • Never make cash payments to anyone coming to your home or business claiming to represent BGE. BGE does not accept cash payments at private residences or businesses and will never request payment with a prepaid reloadable credit card.  Customers can pay their bills by calling the BGE customer contact center at 800.685.0123, online at bge.com, by mail, by automatic withdrawal from your checking or savings account and at authorized America's Cash Express and Global Express locations.
  • Never provide personal or payment information to anyone contacting you claiming to be a utility representative or requesting that you send money to another person or entity other than your local utility provider.
  • Always ask to see a company photo ID before allowing anyone claiming to be a utility worker into your home or business.

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  • When in doubt, check it out. Be skeptical of individuals wearing clothing with old or defaced company logos. If you have any doubts, ask to see a company photo ID. There are instances when BGE may need to call customers or come out to their homes or businesses for emergencies, or to inspect, maintain or install equipment, but these situations can be verified by calling BGE's customer service number at 800.685.0123.
  • If you believe you have been the victim of a scam, BGE urges you to report the incident to law enforcement.

The safety of our customers and employees is a top priority.

For more information on scams and utility imposters, click here.

Justin

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