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Ask Eli

An energetic little owl. 

Hi! I'm Eli, BGE's digital assistant. I have always been a helpful little owl right from the start, showing interest in conserving energy by taking shorter, more frequent flights. As I grew up and eventually left the nest, I looked for ways I could be helpful to many people in BGE's service area. I decided to work every day assisting people with their energy needs. I often swoop in to answer popular questions about managing your energy use, how to enroll in eBill or ePay, and how to sign up for alerts. I can even help you identify ways to save money! I'm always available on your smartphone or desktop whenever you need it. And even better – you can chat with me with or without signing in.

Discover ways that Eli can help.

Eli is available 24/7, easy to navigate, and available on your mobile device or desktop!

Help With Billing Questions

  • eBill (Paperless Billing)
  • ePay (AutoPay)
  • Scheduled Payments
  • Due Date Extensions
  • Payment Arrangements
  • Bill Extender Plan

Manage Notification Preferences

  • Outage Notifications
  • Severe Impact Weather Alerts
  • Bill Payment Reminders
  • Usage Alerts
  • Energy Reports
  • Weekly Usage Reports


  • 24/7 Access
  • Easy to Navigate
  • Available on Smartphone or Desktop
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