We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
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We can help! Contact us as soon as possible for the
assistance you need.
If you’ve fallen behind on your energy payments,
BGE can help.
If you’ve been struggling with a past-due balance, BGE can help you bring your account current with a Deferred Payment Arrangement Plan. This plan allows you to pay your balance off over time in installments with no required down payment.
Learn More About Payment Arrangements
BGE does not want to disconnect any customer and only does so after a multi-step notification process. We offer a variety of ways to pay your bill online, by phone, by mail and more. We also have billing options available like Budget Billing.
Learn More About Payment Options
We can point you in the right direction for help. Assistance is out there from programs, funds and resources that have been created especially for energy customers, such as the Fuel Fund of Maryland and the Office of Home Energy Programs.
Learn More About Assistance Programs
Payment Arrangment Plans now require no down payment to get you caught up on your energy bills.
Watch a brief video on payment assistance available to customers on BGE.com.
You can contact us online via our help form or Live Chat with an agent on the Assistance Programs page.
You can contact us by phone to find out more about payment arrangements and bill pay assistance.
Give us a call at 1.800.685.0123 or contact us online.