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Bill Help



Behind on your energy bills?

We can help! Contact us as soon as possible for the assistance you need.

2020 has been a challenge for us all. And that includes paying bills on time. If you’ve fallen behind on your energy payments, BGE can help.

Don't wait, contact us now!

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Payment Arrangement Plans

If you’ve been struggling with a past-due balance, BGE can help you bring your account current with a Deferred Payment Arrangement Plan. This plan allows you to pay your balance off over time in installments with no required down payment.

Learn More About Payment Arrangements

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Ways to Pay

BGE does not want to disconnect any customer and only does so after a multi-step notification process. We offer a variety of ways to pay your bill online, by phone, by mail and more. We also have billing options available like Budget Billing.

Learn More About Payment Options

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Bill Payment Assistance

We can point you in the right direction for help. Assistance is out there from programs, funds and resources that have been created especially for energy customers, such as the Fuel Fund of Maryland and the Office of Home Energy Programs.

Learn More About Assistance Programs

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Additional Resources

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No Up-Front Payments

Payment Arrangment Plans now require no down payment to get you caught up on your energy bills.

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Watch our Payment Assistance Video

Watch a brief video on payment assistance available to customers on BGE.com.

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Contact Us Online

You can contact us online via our help form or Live Chat with an agent on the Assistance Programs page.

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Contact Us by Phone

You can contact us by phone to find out more about payment arrangements and bill pay assistance.

Call at 1.800.685.0123

Questions?

Give us a call at 1.800.685.0123 or contact us online.

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