We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
If you smell natural gas, leave the area immediately and call BGE at 1-877-778-7798 or 1-800-685-0123.
For downed power lines, stay away from the area and call BGE at 1-877-778-2222 or 1-800-685-0123.
Representatives are available 24 hours a day, 7 days a week.
Do not report an electric or natural gas emergency via email or online request. All requests are processed in the order in which they are received. It may take 48 business hours.
Contact Us Online
Residential: 1-800-685-0123 Best Times to Call
General: P.O. Box 1475 Baltimore, MD 21203 Payment: P.O. Box 13070 Philadelphia, PA 19101-3070
Special Needs Customers: 1-410-783-5926BGE Smart Energy Savers Program®: 1-877-685-SESP (1-877-685-7377)Peak RewardsSM: 1-888-309-PEAK (1-888-309-7325) Outdoor Lighting:1-410-470-9446 or 1-800-685-0123Tree Trimming:1-800-685-0123Construction and Remodeling:1-800-233-1854Builders and Contractors:1-800-233-1854
Get access to your account 24/7 without having to wait in line or on hold. With an online account, you can view and pay your bill, update your personal information, start, stop or transfer your service, enroll in Paperless eBill, Automatic Payment or Budget Billing, report an outage or check your outage status.
Sign In
Lights out? Let us know! You can quickly and easily report your outage online, via text message, or by calling customer service at 1-877-778-2222. The online services and phone number are available 24 hours a day, 7 days a week. You may also visit Check My Outage Status or View Outage Map.
Report Online
There may be utility lines under the ground that you are not aware of. Before you dig or drive equipment into the ground, you must contact Miss Utility at 811 so that utilities can mark their utility lines. Learn more.
Connect with us anytime using our Chatbot "Eli" by clicking the blue chat icon on the bottom right of your screen. A Live Chat agent may be available to help you with your concerns. Learn more.
There are several ways to pay your bill. Pay by phone, pay online, find a payment location, pay by mail and more. Compare your options and choose the one that's best for you.
View Ways to Pay
Engage with us on Facebook, Twitter, YouTube, LinkedIn and Flickr. Ask a question, share your concerns, learn valuable energy usage tips, and stay up-to-date on what BGE is doing in the community.
If you have a concern or complaint that has not been resolved to your satisfaction by BGE, you may contact the Maryland Public Service Commission.
Maryland Public Service CommissionConsumer Affairs Division 6 St. Paul Street, 15th Floor, Baltimore, Maryland 21202
Phone: 1-410-767-8028Toll-Free: 1-800-492-0474Fax: 1-410-333-6844TTY/TDD (Maryland Relay Service): 1-800-735-2258 (Monday through Friday, 8 a.m. to 5 p.m., except holidays)
Web:http://www.psc.state.md.us/
Download a current Form W-9, Request for Taxpayer Identification Number and Certification for BGE [PDF]
Experience shorter wait times from Tuesday-Thursday between 11:00 a.m. and 4:00 p.m.
Longer wait times can be expected on Mondays, the first business day of the month, and the first business day after a holiday.
