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Contact Information

Emergency: 1-800-685-0123

If you see downed power lines or smell natural​ gas, leave the area immediately and then call BGE. Representatives are available 24 hours a day, 7 days a week.


Online Form

Do not report an electric or natural gas emergency via email or online request. All requests are processed in the order in which they are received. It may take 48 business hours.


Customer Service
7 a.m. to 7 p.m., Monday through Friday

Residential:1-800-685-0123Best Times to Call
Business:1-800-265-6177
TTY/TTD:1-800-735-2258
Customer Service Fax: 1-443-213-6017

Mailing Address

General: P.O. Box 1475 Baltimore, MD 21203
Payment: P.O. Box 13070 Philadelphia, PA 19101-3070


Other Programs & Services

Special Needs Customers: 1-410-783-5926
BGE Smart Energy Savers Program®: 1-877-685-SESP (1-877-685-7377)
Peak RewardsSM: 1-888-309-PEAK (1-888-309-7325)
Outdoor Lighting:1-410-470-9446 or 1-800-685-0123
Tree Trimming:1-800-685-0123
Construction and Remodeling:1-800-233-1854
Builders and Contractors:1-800-233-1854


Manage Your Account Online

Get access to your account 24/7 without having to wait in line or on hold. With an online account, you can view and pay your bill, update your personal information, start, stop or transfer your service, enroll in Paperless eBill, Automatic Payment or Budget Billing, report an outage or check your outage status.


Report an Outage

Lights out? Let us know! You can quickly and easily report your outage online, via text message, or by calling customer service at 1-877-778-2222. The online services and phone number are available 24 hours a day, 7 days a week. You may also visit Check My Outage Status or View Outage Map.


Call 811 Before You Dig

There may be utility lines under the ground that you are not aware of. Before you dig or drive equipment into the ground, you must contact Miss Utility at 811 so that utilities can mark their utility lines. Learn more.


Pay Your Bill

There are several ways to pay your bill. Pay by phone, pay online, find a payment location, pay by mail and more. Compare your options and choose the one that's best for you.


Connect via Social Media

​​Engage with us on Facebook, Twitter, YouTube, LinkedIn and Flickr. Ask a question, share your concerns, learn valuable energy usage tips, and stay up-to-date on what BGE is doing in the community.

Further Assistance

If you have a concern or complaint that has not been resolved to your satisfaction by BGE, you may contact the Maryland Public Service Commission.

Maryland Public Service Commission
Office of External Relations
6 St. Paul Street, 15th Floor, Baltimore, Maryland 21202

Phone: 1-410-767-8028
Toll-Free: 1-800-492-0474
Fax: 1-410-333-6844
TTY/TDD (Maryland Relay Service): 1-800-735-2258
(Monday through Friday, 8 a.m. to 5 p.m., except holidays)

Web:http://www.psc.state.md.us/

© Baltimore Gas and Electric Company, 2017. All Rights Reserved.