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Contact Information


If you smell natural gas, leave the area immediately and call BGE at 1-877-778-7798 or 1-800-685-0123.

For downed power lines, stay away from the area and call BGE at 1-877-778-2222 or 1-800-685-0123.

Representatives are available 24 hours a day, 7 days a week.

Online Form

Do not report an electric or natural gas emergency via email or online request. All requests are processed in the order in which they are received. It may take 48 business hours.

Customer Service
7 a.m. to 7 p.m., Monday through Friday

Residential: 1-800-685-0123 Best Times to Call

Customer Service Fax: 1-443-213-6017

Mailing Address

General: P.O. Box 1475 Baltimore, MD 21203
Payment: P.O. Box 13070 Philadelphia, PA 19101-3070

Other Programs & Services

Special Needs Customers: 1-410-783-5926
BGE Smart Energy Savers Program®: 1-877-685-SESP (1-877-685-7377)
Peak RewardsSM: 1-888-309-PEAK (1-888-309-7325)
Outdoor Lighting:1-410-470-9446 or 1-800-685-0123
Tree Trimming:1-800-685-0123
Construction and Remodeling:1-800-233-1854
Builders and Contractors:1-800-233-1854

Manage Your Account Online

Get access to your account 24/7 without having to wait in line or on hold. With an online account, you can view and pay your bill, update your personal information, start, stop or transfer your service, enroll in Paperless eBill, Automatic Payment or Budget Billing, report an outage or check your outage status.

Report an Outage

Lights out? Let us know! You can quickly and easily report your outage online, via text message, or by calling customer service at 1-877-778-2222. The online services and phone number are available 24 hours a day, 7 days a week. You may also visit Check My Outage Status or View Outage Map.

Call 811 Before You Dig

There may be utility lines under the ground that you are not aware of. Before you dig or drive equipment into the ground, you must contact Miss Utility at 811 so that utilities can mark their utility lines. Learn more.

Connect via Chat

Connect with us anytime using our Chatbot "Eli" by clicking the blue chat icon on the bottom right of your screen. A Live Chat agent may be available to help you with your concerns. Learn more. 

Pay Your Bill

There are several ways to pay your bill. Pay by phone, pay online, find a payment location, pay by mail and more. Compare your options and choose the one that's best for you.

Connect via Social Media

​​Engage with us on Facebook, Twitter, YouTube, LinkedIn and Flickr. Ask a question, share your concerns, learn valuable energy usage tips, and stay up-to-date on what BGE is doing in the community.

Further Assistance

Maryland Public Service Commission

If you have a concern or complaint that has not been resolved to your satisfaction by BGE, you may contact the Maryland Public Service Commission.

Maryland Public Service Commission
Consumer Affairs Division
6 St. Paul Street, 15th Floor, Baltimore, Maryland 21202

Phone: 1-410-767-8028
Toll-Free: 1-800-492-0474
Fax: 1-410-333-6844
TTY/TDD (Maryland Relay Service): 1-800-735-2258
(Monday through Friday, 8 a.m. to 5 p.m., except holidays)


Form W-9, Request for Taxpayer Identification Number and Certification

 Download a current Form W-9, Request for Taxpayer Identification Number and Certification for BGE [PDF]

© Baltimore Gas and Electric Company, 2023. All Rights Reserved.