We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship.
Estamos monitoreando de cerca la pandemia de COVID-19, y estamos aquí para ayudar a los clientes a través de dificultades financieras temporeras o extendidas.
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In order to be eligible for an extension, a customer must be in good standing and current on their BGE bills at the time of the request. BGE cannot permanently change a customer’s billing date since it is dependent on the timing of their meter reading. A due date extension request can be made again 90 days after the initial request as long as the customer has paid the bill by the extension date.
To request a due date extension online,
login to BGE.com/MyAccount. If you’re eligible for an extension, the button will be visible and clickable. Follow the prompts to complete the request. You can also request an extension by following the customer self-serve options when calling the BGE contact center.