We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
In order to be eligible for an extension, a customer must be in good standing and current on their BGE bills at the time of the request. BGE cannot permanently change a customer’s billing date since it is dependent on the timing of their meter reading. A due date extension request can be made again 90 days after the initial request as long as the customer has paid the bill by the extension date.
To request a due date extension online,
login to BGE.com/MyAccount. If you’re eligible for an extension, the button will be visible and clickable. Follow the prompts to complete the request. You can also request an extension by following the customer self-serve options when calling the BGE contact center.