We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
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When service damage occurs, it's important to understand who is responsible for the repair. Distinguish between areas owned by BGE and areas owned by the customer.
The information below distinguishes between equipment owned by BGE and equipment owned by the customer or property owner.
BGE will reinstall the customer's overhead service drop to the original point of attachment of the building. The customer is responsible for any repair to their service entrance cable (line side and load side)
BGE ensures reliable and safe gas service to our customers. We rely on our customers to understand what they can do in order to maintain the areas that they are responsible for and to stay safe around natural gas.
BGE owns all pipes, underground and above ground, up to and including the gas meter. Indoor meters may be located in garages, basements or other indoor locations. Customers own and maintain all above ground and buried pipe after the meter, and their gas appliances.
Corrugated Stainless Steel Tubing (CSST) is a flexible, stainless steel pipe used to supply natural gas in residential, commercial and industrial structures. CSST is often coated with a yellow or black exterior plastic coating.
If you have CSST in your home or business after the gas meter, we recommend that you contact a licensed electrician to ensure piping after the gas meter is bonded and grounded properly. BGE does not provide an inspection service for CSST installations. If you are unsure if your property contains CSST, contact a qualified contractor to obtain a professional inspection.
For more information on natural gas safety, please visit our
Natural Gas Safety page