How do I set up an online My Account profile?
How do I change the name on my BGE Account?
How do I update my email or
I just applied for new service, but I am unable to set up a My Account profile.
Users can only create a My Account online profile after their account number has been generated. This typically takes 48 hours after start service and you will receive an email from BGE with your account number in it.
Can Commercial customers register for My Account?
Yes. Businesses can register for a My Account at BGE.com/Register.
Having trouble signing in?
1-800-685-0123 or submit a comment and we will be happy to assist. We apologize for any inconvenience.
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If you have Adobe Reader 8.0 you may experience printed output pages with missing or no data. There are three possible workarounds for this problem:
What are BGE.com's Supported Browsers?
Where can I find more information about BGE and their services?
You can find more information about BGE and their services in the About Us section of BGE.com or our annual Consumer Reference Guides
How do I notify BGE if I filed for Bankruptcy?
Bankruptcy information is available on our website
How do I set up automated payments?
ePay is a quick and secure
way to pay your bill through your BGE.com online account. Our
online payment system offers you 24-7 access to:
When you login for the first time, you will land on the 'My Bill & Usage' page and see an Autopay button with a small PLUS sign(+). Click on the button to start the AutoPay sign-up session.
Can I pay my bill online?
You can sign up for automatic bill pay or sign in each
month to pay bills or view your account. A BGE
online account allows you to update notification methods, retrieve
bill history, get savings tips and more.
How do I set up a payment arrangement?
If you have a past-due balance with BGE
because of financial difficulties, you may want to consider a payment plan.
This will allow you to make installment payments to bring your account
up-to-date, in addition to paying each current month’s charges. BGE offers the
Personal Payment Plan for qualified customers.
To qualify for the Personal Payment Plan, you
These amounts must be paid in full.
If at any time you do not pay the installment,
plus your current month’s charges, you will be in default on the plan, you will
be charged all remaining past-due amounts, and you could be subject to
With the Personal Payment Plan you would pay a
minimum of one quarter of the total "Amount Due" on your most recent
bill in addition to each current month’s bill. You then pay the remaining
balance in installments of 1-9 months, whatever you prefer.
Remember: Your payment plan will consist of the down payment, monthly
installment amount (a fraction of your remaining past-due amount), and charges
for each current month’s BGE service, which must be paid in full. If at any
time you do not pay the installment, plus your current month’s charges, you
will be in default on the plan and you could be subject to collection actions.
Important Notice: If you are approved for a
payment plan, you must pay your down payment by the due date in the
confirmation notice. If you fail to pay the down payment, you will be in
default of this plan, subject to collection actions, and may not be eligible
for any further payment plans for up to 18 months.
Note: If you think you may be eligible for
state energy assistance and have not applied since July, visit BGE’s Financial
& Billing Assistance page to learn about sources of help.
If you would like to enter into a Personal
Payment Plan, please fill out our enrollment form.
How can I get help paying my bill?
BGE offers programs and services
to help those in need, including energy assistance, help for customers with
special needs, and ways for neighbors to help neighbors. Click here for more
What is budget billing and how do sign up?
Budget Billing spreads out your utility payments evenly throughout the year, so you will know what to expect each month.
Under this payment plan, BGE calculates your budget bill amount by averaging your 12 most recent gas and electric bills plus any accumulated imbalance amount.
To sign up for Budget Billing, log in to your BGE.com account (https://www.bge.com/pages/secureredirect.aspx?destination=/MyAccount/MyBillUsage/pages/secure/BudgetBilling.aspx)
Can I get an extension on my bill?
In order to be eligible for an extension, a customer must be in good standing and current on their BGE bills at the time of the request. BGE cannot permanently change a customer's billing date since it is dependent on the timing of their meter reading. A due date extension request can be made again 90 days after the initial request as long as the customer has paid the bill by the extension date.
To request a due date extension online, login to BGE.com/MyAccount. If you're eligible for an extension, the button will be visible and clickable. Follow the prompts to complete the request. You can also request an extension by following the customer self-serve options when calling the BGE contact center.
What are the credit card fees?
What is the maximum amount for an ACH Payment?
What type of credit cards are accepted?
All credit cards will be accepted for both residential and commercial customers.
What is the maximum amount for a credit card?
What is payment frequency?
Customers can continue to make up to five payments in one day and up to seven during a week.
Can customers still walk into a payment location?
Yes. Walk-in locations can be found on the Find a Payment Location page on BGE.com, and include Western Union and America’s Cash Express
store front retailers.
Can I speak to a Paymentus Representative?
Yes. You can reach a Paymentus representative by calling 1-833-209-5245.
When choosing a supplier, customer should refer to the Electric and Gas Choice
ID numbers on the back on their BGE bill. The Electric Choice ID number is
located in the "Electric Details" portion of your bill and the Gas Choice ID
number is located in the "Gas Details" portion of your bill. Choice ID numbers
are not the same as your BGE account number, and competitive energy supplier
will request your Choice ID Number when you sign up for or change your electric
or gas supply plan. If you have already chosen a competitive supplier, you will
not need to give them your new Choice ID number unless they request it. View sample bill.
Once you have selected a competitive supplier, contact that supplier directly.
They will request your Choice ID number when you sign up for or change your
electric or gas supply plan. Your Electric and Gas Choice ID numbers found on
the back of you BGE Bill. Your Electric Choice ID number is located in the
“Electric Details" portion of your bill and the Gas Choice ID number is located
in the "Gas Details" portion of your bill. After you authorize a supplier to
enroll you, the supplier will contact BGE directly about the changes to your
Slamming is switching a customer's energy supplier without the customer's
authorization. Cramming is adding charges to a customer's bill for service that
were not authorized by the customer. Both slamming and cramming are illegal. If
you suspect you are a victim of either of these practices, call the Maryland
Public Service Commission at 1-410-767-8000.
Why is BGE encouraging me to review my energy supply choices?
BGE supports customers' right to choose their energy provider. BGE does not own
electric generating plants or natural gas production facilities. We purchase the
gas and electricity we sell to customers at a regulated price that reflects a
market price at the time of purchase. Our profits are not affected by increases
or decreases in the price of natural gas or electricity.
What should I look for in a new gas or electric supplier?
Before signing a contract with a new supplier, be sure the company is licensed
by the PSC and registered by BGE. You will want to carefully compare the details
of each supplier's offers. Does the supplier offer a flat rate, charge a
variable market rate, or guarantee a discount compared to BGE's price? You
should also consider the length of the contract term and ask if the supplier
charges an early termination fee. Consider other factors that may be important
to you. For example you may be interested in an electric supplier that offers
“green” power, such as solar, wind or hydro power.
Do I have to choose a supplier or can I stay with BGE?
You can choose to stay with BGE. If this is your choice, no action is required
on your part.
What happens if my supplier cannot meet my gas or electricity requirements?
BGE is the designated Provider of Last Resort for all customers. That means if
your supplier fails to fulfill its contract with you, you are assured of
receiving your supply from BGE, or you can opt to select another supplier if one
is available. The only exceptions to the Provider of Last Resort designation are
certain large commercial and industrial gas customers that have elected not to
have BGE serve as their Provider of Last Resort.
What is BGE's role in Energy Choice?
BGE's role is to provide information to help you understand your gas and/or electricity supply choices. No matter who you choose to supply your gas and/or electricity, BGE will continue to deliver it safely and reliably to your home or business. BGE will continue to respond to emergencies and gas odors and to restore power during outages. Simply call
How do I get information about other gas and electricity suppliers?
BGE maintains a list of all gas and electricity suppliers that provide energy to residential and/or business customers. All gas and electricity suppliers providing service to BGE customers must be licensed by the Maryland Public Service Commission (PSC), and must be registered with BGE. In addition, the PSC maintains a directory of gas and electricity suppliers that have met PSC and utility requirements to provide service in Maryland. View BGE's full directory of suppliers.
Will I still receive just one bill from BGE?
The answer depends on the supplier you choose. If a supplier uses BGE's billing
system, the supplier's gas and/or electricity charges and BGE's delivery charges
will appear on your BGE bill. Some suppliers prefer to bill
separately, in which case your BGE bill will include our delivery charges only.
If I have questions about my supplier's bill, do I call BGE?
No. If you are purchasing your gas and/or electricity from a company other than
BGE, you should call that company with questions concerning the energy portion
of your bill. You should still call BGE if you have any questions about the
delivery portion of your bill.
What if I sign up with a supplier and then change my mind?
After you have met the terms of your contract with a supplier, you are free to
enter into a new contract, purchase your supply from a different supplier, or
return to BGE supply. It is your responsibility to ensure that you have
fulfilled the terms of your contract before you switch suppliers. Most suppliers
have minimum contract requirements and some may impose a fee for early
Why is BGE providing energy suppliers with a list of its residential customers?
Who is responsible for meters?
Together, BGE and our customers share the responsibility for the meters. BGE installs and maintains the meters to make sure the energy you use is being measured properly, so that you receive accurate bills. Our customers also have responsibilities when it comes to the gas and electric meters.
What is my responsibility as a customer?
Customers are responsible for making sure BGE technicians are able to access the electric and gas meters when needed, for meter readings and maintenance. There must be a minimum of three feet of clear space around each meter. While certain meters can be read electronically, these also need to be kept free of the obstructions that may interfere with the electronic transmission and upkeep of the meter and its components.
What are some common meter obstructions?
At times, customers, contractors and landscapers may inadvertently obstruct meters when installing equipment or making certain home and landscaping improvements. Even if BGE is still able to read the meter, these obstructions can often prevent necessary meter maintenance or replacement. This is why we ask customers to ensure there is a minimum of three feet of clear space around each meter.
What happens if a meter is inside or inaccessible?
An inaccessible or obstructed meter can cause issues beyond just limiting access for our meter readers. Customers may not realize that quick access to the meter may be critical in an emergency situation. BGE may need to turn off the meter for safety purposes, or repair/replace a malfunctioning meter. Please make every effort to keep the meter accessible, or to fix any current situation that is preventing BGE from accessing the meter. If the meter is inside or inaccessible, BGE will make attempts to schedule an appointment. This includes phone calls, emails, and/or letters. If access is not granted or an appointment is not made, a customer’s gas and/or electric service is subject to termination.
How do I fix the meter obstruction?
Please contact BGE at 800.685.0123 to discuss your specific meter accessibility issue and recommended next steps. Potential remedies may be as simple as pruning a hedge or may require hiring a plumber or electrician, at your expense, to relocate the meter.
What if I have more questions?
If you have questions about BGE’s meter accessibility policies, please contact the BGE Customer Contact Center at 800.685.0123. Our business hours are Monday through Friday from 7am to 7pm. This information can also be found online at BGE.COM.
How do I learn a more about the Smart Energy Savers Program?
For answers to your questions about BGE's Smart Energy Savers Program, please visit bgesmartenergy.com.
How do I get a refund for Sales tax and applicable local energy taxes paid in
prior periods that I should not have paid?
The State of Maryland and certain local taxing authorities allow exempt
customers to obtain a refund for taxes paid in prior years. The customer must
apply for the refund with the appropriate governmental entity in order to
receive the refund. BGE does not refund the taxes. View the refund forms and
instructions below. In conjunction with the refund process – in the event a
customer is missing a bill or bills from a prior period, BGE may provide bill
copies at no cost.
Sales and Use Tax Refund Application
Refund Procedure for Nonprofit Organizations
Refund Procedure for Governmental Organizations
Refund Procedure for Manufacturing Organizations
How do I get a Maryland Sales tax exemption on my Public Service account for a
In order to receive this exemption, you must complete a “Condominium
Questionnaire” and provide the original form to BGE. Click on the link below to
view the form which must be completed.
I am a governmental entity. How do I get a tax exemption on my bill?
As a governmental customer, an exemption is available to you for Maryland Sales tax, and the following local energy taxes: Baltimore City, Baltimore County, Prince George's, and Anne Arundel County. In order to receive the exemption, you must provide a copy of the "Comptroller of Maryland Sales and Use Tax Exemption Certificate" (which was issued to you by the State of Maryland) to BGE. Click on the link below to view a sample of the certificate.(A governmental certificate does not have an expiration date). When submitting your documentation – please ensure that you have provided a list of all BGE account numbers covered by the exemption.
You may PDF your tax exemption certificate and any corresponding documentation to the following email address:
Government Certificate Sample
I am a manufacturing entity. How do I get a tax exemption on my bill?
As a manufacturing customer, an exemption is available to you for Maryland Sales tax and Baltimore City Energy taxes. Baltimore County and Anne Arundel County provide a discounted energy tax rate if your account is on an Electric Tariff Schedule "GLP", "P' or "T", or a Gas Tariff Schedule "IS". In order to receive the exemption or discounted rate, you must provide a completed Maryland Form SUT206 - "Exemption Certification for Utilities or Fuel Used in Production Activities" to BGE. Please click the link below to view the certificate which must be completed. Please note – retail food vendors are not considered eligible for the manufacturing exemption by the State of Maryland.
You may PDF your tax exemption certificate and any corresponding documentation to the following email address: TaxCertificateMailbox@constellation.com
I am a non-profit entity. How do I get a tax exemption on my bill?
As a non-profit customer, an exemption is available to you for Maryland Sales tax, and the following local energy taxes: Baltimore County and Anne Arundel County. Baltimore City applies a discounted energy tax rate to non-profit customers. In order to receive the exemption or discounted rate, you must provide a copy of the "Comptroller of Maryland Sales and Use Tax Exemption Certificate" (which was issued to you by the State of Maryland) to BGE. Click on the link below to view a sample of the certificate. When submitting your documentation – please ensure that you have provided a list of all BGE account numbers covered by the exemption.
Non-Profit Sample Certificate