We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
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What is the difference between PeakRewards and BGE Smart Energy Rewards?
As a PeakRewards customer, can I participate in BGE Smart Energy Rewards?
Yes, all residential customers with smart meters are automatically enrolled in BGE Smart Energy Rewards. You will continue to receive PeakRewards bill credit or your BGE Smart Energy Rewards credits, whichever are greater from June through September each year.
How will I know what I saved?
Your smart meter measures total household energy usage. BGE will calculate your savings by comparing your electric usage during an Energy Savings Day with your typical usage on days with similar weather. If you perform a few energy-saving measures during an Energy Savings Days – like turn off all unnecessary lights or use ceiling fans to stay cool instead of your air conditioning– your efforts can make a difference. You will earn a bill credit of $1.25 for every kilowatt-hour reduced during an Energy Savings Day, which will appear on your next BGE electric bill. These savings may exceed what you typically earn through PeakRewards, however if they do not, you will still receive your typical PeakRewards summer bill credits.
Why can’t I earn both my PeakRewards credit and BGE Smart Energy Rewards credit?
Customers who participate in both programs do not receive double the credits because the energy saved from automatically cycling their air conditioning on Energy Savings Days and emergency cycling events also contributes to the overall energy savings that make up the BGE Smart Energy Rewards bill credit.
On an Energy Savings Day, demand for electricity and the price of electricity is high, so it is beneficial to use less of it. During an emergency event, demand for electricity is close to surpassing supply and BGE is required by the regional grid manager to activate its PeakRewards program. This type of event is called to avoid potential brownouts and rolling blackouts area-wide. For customers with water heater switches, during emergency events, their water heater will be cycled. Their water heater will NOT be cycled during and Energy Savings Day.
Can I override my participation in an Energy Savings Day if I’m a PeakRewards customer?
For customers with a PeakRewards thermostat - Why does the air conditioner fan run anytime there is an event or anytime it is set to On or Circ – even if the system is off?
The fan is designed to run throughout an entire cycling event to keep air circulating throughout the house even if the air conditioning is off. Typically, cycling events are on very hot summer days and having the fan on throughout the duration of the event helps keep the air circulating and the home more comfortable during the event.
I’m a PeakRewards customers and I’m signed up to receive cycling notifications. Will I receive a notification when an Energy Savings Day is taking place?
BGE Smart Energy Rewards customers with a PeakRewards device installed in their home will be cycled up to the 50% level from 1 pm – 7 pm on Energy Savings Days. In most cases, these customers are notified by phone, email or text the evening before an Energy Savings Day occurs. This day-ahead notification informs customers that their PeakRewards device will be cycled and encourages the customer to take additional steps to save energy and earn credits on their bill. To ensure you receive these notifications, log into BGE.com/MyAccount and update your notification preferences.
How will I be notified of an Energy Savings Day?
You will be notified automatically by phone and email the evening before an Energy Savings Day. You can also choose to receive a text message. On rare occasions, when there is an immediate need to reduce demand, you may receive these notifications when the Energy Savings Day has begun, not the evening before. In this instance, it could take up to three hours to receive notification.
How do I change my notification preferences for Energy Savings Days?
You can manage your phone, email or text message notification preferences or unsubscribe through your online account at BGE.com/MyAccount. Once you’re logged in, look for the My Alerts & Notifications section under the My Profile tab. From there, you can select which notifications you wish to receive.
Why did I receive more than one notification in a single day?
BGE notifies customers before an Energy Savings Days and the following business day to inform customers of their savings. There have been occasions when more than one notification was delivered to a single customer. BGE has made improvements in the notification process, which should eliminate the number of pre-event notifications one customer receives. Post notifications are sent to customers by the number of active accounts. Therefore a customer will receive one notification per account to inform them of savings per home.
Why does the event notification phone call show up on my caller ID as “unknown” instead of BGE?
BGE phone numbers are programmed to reflect our company name in the caller ID as “BGE.” On occasion phone carriers are unable to relay the company name with the phone number information. In order to confirm if BGE is calling you about an Energy Savings Day, you may visit BGE.com/SmartEnergyRewards or call back to the BGE call center.
How do I learn a more about the Smart Energy Savers Program?
For answers to your questions about BGE's Smart Energy Savers Program, please visit bgesmartenergy.com.
How do I get a refund for Sales tax and applicable local energy taxes paid in prior periods that I should not have paid?
The State of Maryland and certain local taxing authorities allow exempt customers to obtain a refund for taxes paid in prior years. The customer must apply for the refund with the appropriate governmental entity in order to receive the refund. BGE does not refund the taxes. View the refund forms and instructions below. In conjunction with the refund process – in the event a customer is missing a bill or bills from a prior period, BGE may provide bill copies at no cost.
Sales and Use Tax Refund Application
Refund Procedure for Nonprofit Organizations
Refund Procedure for Governmental Organizations
Refund Procedure for Manufacturing Organizations
How do I get a Maryland Sales tax exemption on my Public Service account for a condominium?
In order to receive this exemption, you must complete a “Condominium Questionnaire” and provide the original form to BGE. Click on the link below to view the form which must be completed.
Condominium Questionnaire
I am a governmental entity. How do I get a tax exemption on my bill?
As a governmental customer, an exemption is available to you for Maryland Sales tax, and the following local energy taxes: Baltimore City, Baltimore County, Prince George's, and Anne Arundel County. In order to receive the exemption, you must provide a copy of the "Comptroller of Maryland Sales and Use Tax Exemption Certificate" (which was issued to you by the State of Maryland) to BGE. Click on the link below to view a sample of the certificate.(A governmental certificate does not have an expiration date). When submitting your documentation – please ensure that you have provided a list of all BGE account numbers covered by the exemption.
You may PDF your tax exemption certificate and any corresponding documentation to the following email address: TaxCertificateMailbox@constellation.com
Government Certificate Sample
I am a manufacturing entity. How do I get a tax exemption on my bill?
As a manufacturing customer, an exemption is available to you for Maryland Sales tax and Baltimore City Energy taxes. Baltimore County and Anne Arundel County provide a discounted energy tax rate if your account is on an Electric Tariff Schedule "GLP", "P' or "T", or a Gas Tariff Schedule "IS". In order to receive the exemption or discounted rate, you must provide a completed Maryland Form SUT206 - "Exemption Certification for Utilities or Fuel Used in Production Activities" to BGE. Please click the link below to view the certificate which must be completed. Please note – retail food vendors are not considered eligible for the manufacturing exemption by the State of Maryland.
Exemption Certification
I am a non-profit entity. How do I get a tax exemption on my bill?
As a non-profit customer, an exemption is available to you for Maryland Sales tax, and the following local energy taxes: Baltimore County and Anne Arundel County. Baltimore City applies a discounted energy tax rate to non-profit customers. In order to receive the exemption or discounted rate, you must provide a copy of the "Comptroller of Maryland Sales and Use Tax Exemption Certificate" (which was issued to you by the State of Maryland) to BGE. Click on the link below to view a sample of the certificate. When submitting your documentation – please ensure that you have provided a list of all BGE account numbers covered by the exemption.
Non-Profit Sample Certificate
How do trees affect service to BGE customers?
Trees growing under or adjacent to overhead lines can interfere with BGE’s electric distribution and transmission systems. Power outages can be caused by broken branches and fallen trees that come into contact with electric wires. Broken branches and fallen trees can also cause power lines to fall or possibly knock down utility poles, causing considerable damage and significant power outages. Overgrown trees near power lines also prevent BGE crews from repairing equipment quickly, and delay the process of restoring power to customers. Further, disruption to electric transmission systems could provide significant impacts to large numbers of area residents and to regional power supplies. Trees that grow on or above gas pipelines, have the ability to interfere with ground-based leak and corrosion surveys and to inhibit effective aerial surveys for leaks and property encroachments.
What is included in the PSC's RM 43 Regulation?
The RM 43 regulation includes reliability and service quality standards intended to enhance performance across a broad spectrum of programs managed by Maryland’s utilities. Tree and vegetation management practices are a large component of these standards.
Will BGE's tree and vegetation management practices change?
In most cases, the company’s existing tree and vegetation management practices meet or exceed the expectations outlined in the PSC’s standards; however, BGE will modify and enhance some elements of our current tree and vegetation management practices to align with new tree and vegetation management standards and the higher reliability performance targets required by the PSC. Consistent with the company’s current customer communication policies and RM43, BGE will reach out to customers in advance of any work being performed on their property.
How will I be affected by these changes?
The PSC’s RM43 tree and vegetation management standards strive to uniformly provide more space between trees and power lines to help ensure electric reliability by limiting the tree’s potential to come in contact with the power line. As BGE works to enhance our tree and vegetation management efforts in accordance with the PSC’s RM 43 standards, trees that BGE may have allowed to previously coexist with distribution power lines may now need to be pruned or, in some cases, removed. Additionally, BGE will conduct more comprehensive tree and vegetation management along its overhead lines located close to the company’s electrical substations – important facilities that manage the delivery of power from generating plants to customer homes and neighborhoods. The PSC’s standards specify that BGE and other Maryland utilities remove all overhanging limbs from the substation to what is known as the first “protective electrical device” that is set away from the substation. These protective devices are used to minimize the effect of power interruptions, similar to the circuit breakers in your residence. In some cases, BGE may extend beyond these devices if the community’s electric reliability will benefit from the effort. In these cases, BGE employees and contractors will work with individual customers to address concerns and questions.
I live near a transmission line – will I be affected by RM 43?
In recent years, BGE increased its already robust tree and vegetation management efforts around transmission lines to further limit any potential for vegetation-related power outages. Because of this aggressive initiative, the impact to the vegetation along BGE’s transmission system resulting from RM 43 will be limited.
Can I prune or remove trees on my property near power lines?
If you plan on doing work within 10 feet of distribution power lines, you are required by law to contact BGE so that a BGE representative can assess the situation for adherence to proper safe work practices
Does BGE need my permission to prune or remove trees?
BGE performs the work on BGE-owned property or on easements granted to them that provide the necessary authority to manage the vegetation. While customer permission is not required, BGE believes in working with customers to notify and inform them about the necessary work. BGE representatives will do their best to work with you and without compromising the safety and reliability of our electric and gas systems
How often does BGE manage vegetation in my area?
Trees that are close to power lines are maintained on a four or five year cycle, depending on the line voltage. These trees may be pruned or removed so that adequate clearance can be achieved between the tree and the overhead lines between cycles. However, BGE only prunes trees along loop lines – (power lines that run from distribution lines to your house) when they are experiencing strain or abrasion from the limbs.
Are BGE’s vegetation management crews trained professionals?
Vegetation management and tree work in particular, are inherently dangerous activities. Coupled with the hazards associated with working around energized conductors, it is important that qualified professionals are used to perform the work. Accordingly, BGE hires licensed contractors who are trained as line clearance workers to safely and efficiently remove problem trees and branches that would interfere with power lines, while minimizing impacts to tree health. Additionally, BGE has a professional staff of Maryland Licensed Foresters and International Society of Arboriculture Certified Arborists that monitor the work of the contractors.
How does BGE select which trees are to be removed and which trees are to be pruned?
BGE removes trees that grow within a transmission corridor in order to establish a sustainable vegetation community of grasses and other low-growing vegetation in accordance with national standards. Healthy trees that are situated outside of the transmission corridor that have the capability of falling in proximity to the lines are pruned, and in some cases, removed to protect the lines during the five-year management cycle.
What recommendations do you have about planting trees near power lines?
If you wish to plant trees near distribution lines (wood pole lines that provide power to your neighborhood), plant trees with mature heights that do not exceed 25 feet. Trees planted away from the power lines should not have mature heights that will allow them to hit the power lines if they were to fall. If you wish to plant near transmission lines you will need to contact BGE prior to planting. BGE supports the establishment of naturally occurring, low-growing vegetation on transmission rights-of-way. Accordingly, tree planting on transmission rights-of-way is a restricted practice and is discouraged by BGE. Learn how to select the right tree for the right place by visiting www.bge.com.
Does BGE dispose of branches and wood after they have pruned or removed my trees?
During routine maintenance, small branches (8” diameter or smaller) are normally chipped and removed from the property. Branches larger than 8” are cut and left for the property owner. When nature causes trees to interfere with the overhead wires and disrupt your electric service, the trees or tree parts are removed from the wires to enable electric service to be restored as quickly as possible. Service restoration workers will deposit this material on the ground as close as possible to where the material would have naturally fallen had the wires not been there to enable them to quickly complete their work and move on to the next work location. The final disposition of this material will be the responsibility of the property and/or tree owner.
Is pruning dangerous to the health of my trees?
BGE follows industry best practices (American National Standards Institute A-300) for tree work along our transmission corridors. For most trees, pruning simply reduces the volume of foliage and the health of the tree is unaffected. However, some trees need to be heavily pruned in order to achieve the necessary clearance from power lines. In these instances, the tree’s health could be compromised. Therefore, removing the tree may be the best option. For more information about proper pruning standards, please visit bge.com, www.arborday.org, www.treesaregood.com
Does BGE manage trees and other vegetation around natural gas transmission pipelines?
Yes. Continued safe operations of natural gas pipelines require regular inspections and a clear, easily accessible right of way above the pipeline. In compliance with federal requirements, inspections of our natural gas transmission lines are conducted from the ground and air to allow BGE to look for signs of leaks, corrosion, encroachments, missing pipeline markers and construction activity near the pipeline. Adequate management of vegetation growth along the transmission pipeline is necessary to ensure the safe operation of the transmission pipeline system.
How are trees and other vegetation managed around natural gas transmission pipelines?
BGE will clear vegetation located within the right of way, up to 50 feet, which requires removing trees and shrubs in the right of way, and tree limbs and canopy overhanging the right of way. Trees that are rooted outside of this zone or even off of the right of way, but which would require removal of more than 25 percent of their crowns overhanging the right of way will be considered candidates for removal because extensive pruning can create unhealthy, unstable trees. The final disposition of these trees will be determined in consultation with the property owner. Before work begins at each adjacent property, BGE will directly notify property owners.
