We are currently experiencing an issue with our automated phone system. For a gas or electric emergency, please call 1-800-685-0123. To make a payment by phone, please dial 833-209-5245 to be connected to our automated bill payment system. If you would like to reach a BGE customer care representative, you can schedule a call back through MyAccount by clicking the “Schedule a Call” option at the bottom of the screen, after logging in. All of BGE's online self-service tools are also available on the BGE website or the BGE mobile app. Thank you for your patience while we work to resolve this issue. We apologize for the inconvenience.
BGE has seen an increase in reports of individuals calling BGE customers and falsely claiming their electric or gas service will be disconnected unless payment is made. These impersonators instruct customers to buy a prepaid credit card and call back to a different phone number with the personal identification number (PIN) or other personal information.
They also use a tactic called “spoofing” to manipulate the Caller ID displayed phone number so that it appears as a BGE number. BGE also cautions customers to be mindful of individuals who try to gain access to their homes by posing as utility workers. Utility impostors may carry "official" looking credentials and often work in pairs.
Report a Scam
BGE representatives will never call you to ask you for cash or request that you purchase a prepaid credit card to make a payment on your bill. If you have concerns about the status of your account, call BGE's Customer Service line at
Never open your door to someone you do not recognize. Ask for a photo ID through a window. All BGE employees and contractors carry company ID badges displaying their name, photograph and identification number. To verify a BGE employee's identity or work being done, call us at 1-
If you believe you have been the target of a phone scam, BGE urges you to report suspicious activity to the police.
If you believe your identity has been stolen and a BGE account has been opened in your name, you may make a claim regarding the fraudulent activity by filling out an affidavit.