BGE is actively monitoring the remnants of Hurricane Ian. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
Office of Home Energy Programs
(OHEP)Powering your home can take a toll on your budget.
State-funded programs are available to help you manage your energy bills.
Maryland Energy Assistance Program (MEAP) is OHEP’s heating assistance grant. This grant may be available to you once per program year (July-June). This grant is delivered to your heating or utility company in one lump sum, which is applied to your account in monthly installments.
Electric Universal Service Program (EUSP) is OHEP’s electric assistance grant. This grant may be available to you once per program year (July- June). Customers who receive a EUSP grant will be enrolled in the
BGE budget billing plan Budget Billing is a tool that eliminates monthly or seasonal variations in your utility bill by creating consistent and predictable monthly payments throughout the year.
Arrearage Retirement Assistance program (ARA) is a OHEP grant program that helps customers with large, past due electric and gas bills. If eligible, customers may receive a grant for up to $2,000 towards their past due bill. Customers must have a past due bill of $300 or greater to be considered eligible.
Renters, homeowners, residents of public housing, sub-metered homes (where you pay another company, not the utility directly), Roomers/Boarders are all eligible to apply for energy assistance grants.
OHEP programs operate all year long. You can apply at any time during the year, but you can only receive benefits once each year and must reapply each program year (July- June).
You will need to include certain documentation with your application to OHEP for energy assistance. OHEP requires that you provide the following information with your application. To determine the specific types of documents that will satisfy OHEP’s application requirements, a full list of acceptable documents can be found on the OHEP website:
Proof of Residency.
Identification – Photo ID (one or more of the following)
Proof of Residence (one or more of the following)
Proof of Income (all of the following that apply)
Social Security Cards
For Heating Assistance
You can apply online by visiting:
myMDTHINK Programs & Services Portal (maryland.gov)
You can apply for OHEP Energy Assistance grants online, by phone, or by mailed application. Please visit the following site for a
full list of options.
Contact your local Community Based Organization to make an appointment to apply. Community Based Organization are local private and public nonprofit organizations that offer a range of services, including utility bill assistance, to support limited-income individuals and families. Your Community Based Organization will determine which program provides the best benefit.
Community Based Organizations
Once your completed application is received, OHEP will process your application within 45 days. Average OHEP application processing times may vary by county.
How to check status of application?You can check the status of your application by visiting the OHEP website
Check my statusYou can also check the status of your application by contacting the DHS customer call center at 1.800.332.6347OHEP will contact you directly by mail regarding the final status of your application.
How will I receive assistance?Once your assistance have been determined by OHEP, you’ll see a line item on your billing statement indicating the credit type and amount.
What can I do until assistance has been determined?Until your application has been processed, you can contact BGE to make a payment or set up a payment arrangement through your BGE.com online account or over the phone by calling 800-685-0123. View all payment options by visiting
Pay My Bill | Baltimore Gas and Electric Company (bge.com).
Utility Service Protection Program (USPP) is a OHEP program designed to protect low-income families from service disconnection during the heating season. All MEAP eligible customers may participate in USPP. To participate in USPP, you must be enrolled in the
BGE budget billing plan Failure to make consecutive budget billing payments may result in removal from USPP.
Eligible customers can receive additional financial assistance through Fuel Fund. Learn more and determine if you are qualified.
Budget Billing helps you avoid seasonal spikes by spreading out your bill into even, monthly payments.
Learn more now
Don’t let large or past-due bills get away from you. Deferred Payment Arrangements can help get you back on track.
Check Your Eligibility
Eligible customers can extend their bill due date by up to 30 calendar days.
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