We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
Once in a while, you or someone close to you may fall behind in paying a BGE bill. With BGE's Third Party Notification, customers who are ill, away from home for an extended period of time, or unable to handle their own affairs can designate a third party to receive shut-off notices from BGE. A third party can be a trusted relative, friend, clergy member or social service agency.
The Third Party Notification program is voluntary and must be a mutual agreement between the customer and their designated third party.
The third party is not responsible for paying your bills and this program will not stop BGE from shutting off service if the bill is not paid. When a third party contacts BGE about a shut-off notice, BGE will tell them what you can do to stop the shut off. The third party does not have the right to make a payment arrangement for you.
For more information, or to sign up, call 1-800-685-0123 or
You can also access an enrollment form that can be printed out and mailed:
Download Form (pdf)