We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship.
Estamos monitoreando de cerca la pandemia de COVID-19, y estamos aquí para ayudar a los clientes a través de dificultades financieras temporeras o extendidas.
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Once in a while, you or someone close to you may fall behind in paying a BGE bill. With BGE's Third Party Notification, customers who are ill, away from home for an extended period of time, or unable to handle their own affairs can designate a third party to receive shut-off notices from BGE. A third party can be a trusted relative, friend, clergy member or social service agency.
The Third Party Notification program is voluntary and must be a mutual agreement between the customer and their designated third party.
The third party is not responsible for paying your bills and this program will not stop BGE from shutting off service if the bill is not paid. When a third party contacts BGE about a shut-off notice, BGE will tell them what you can do to stop the shut off. The third party does not have the right to make a payment arrangement for you.
For more information, or to sign up, call 1-800-685-0123 or
You can also access an enrollment form that can be printed out and mailed:
Download Form (pdf)