We are currently experiencing an issue with our automated phone system. For a gas or electric emergency, please call 1-800-685-0123. To make a payment by phone, please dial 833-209-5245 to be connected to our automated bill payment system. If you would like to reach a BGE customer care representative, you can schedule a call back through MyAccount by clicking the “Schedule a Call” option at the bottom of the screen, after logging in. All of BGE's online self-service tools are also available on the BGE website or the BGE mobile app. Thank you for your patience while we work to resolve this issue. We apologize for the inconvenience.
BGE offers ways to manage and receive your bill.
Enjoy a consistent and predictable monthly payment throughout the year that eliminates monthly or seasonal variation. Budget Billing spreads costs evenly month to month by charging a pre-arranged amount with each bill.
Paperless eBill is a fast, easy, secure, and FREE way to eliminate your paper bill and receive and pay your bill online.
Learn more about Budget Billing.
You may be eligible for our Bill Extender Plan if you live on a fixed income, such as Social Security, Disability, V.A. benefits, Supplemental Security Income (SSI), Family Investment Program (FIP) or a pension. For qualified customers, this plan extends utility bill due dates to work with your benefits. For more information, or to sign up, call 1-800-685-0123 or Contact Us.
Turning off gas and electric service because bills went unpaid is a last resort. To help you avoid any unnecessary disruptions in service, especially if you are ill, disabled or away from home, you can designate a responsible adult as a third party to receive a copy of any turn-off notices. For more information, or to sign up, call 1-800-685-0123 or Contact Us. You can also access an enrollment form that can be printed out and mailed:
Third Party Notification Form
