We understand receiving a higher than expected bill can be incredibly frustrating. Weather changes and usage fluctuations within the home can impact your bill. We have collected the following "Frequently Asked Questions" to help you troubleshoot a higher than normal bill. If you have additional questions, please call us at 1.800.685.0123 Monday-Friday 7am-7pm.
Why is my bill higher than normal?
Please keep in mind that heating and cooling are typically the biggest energy users in your home or business. Weather could impact your bill when these systems work their hardest. Changes within your household or daily routine may also impact your usage. You can find tips for saving at Year-Round Savings Tips.
If you have a supplier, it is important to confirm the rate at which you are being billed. To learn more about your supplier costs, please contact your supplier directly using the phone number listed on your BGE bill. You can find more information on your supplier options at Customer Choice.
If you have concerns about your bill, please contact us directly at 1.800.685.0123 to talk about your usage.
What temperature should I keep my thermostat?
During the summer, if your health permits, we recommend keeping your thermostat at or above 78 degrees. Every degree above 72 degrees F saves 2-4% on cooling costs in the summer.
In the winter, for each degree you lower the thermostat below 68 degrees, you can save up to 5% on heating costs.For more tips on savings, during the winter and summer, please visit: Year-Round Savings Tips.
Why was my bill estimated?
We may estimate your bill if we are unable to read the meter due to weather conditions, equipment issues, or other access reasons outside of our control. In most instances, an estimated reading for one month may have little to no impact on the amount of your monthly bill. Consecutive estimates can impact your bill amount because they occur over a number of months. If estimates occur over several consecutive months and your usage patterns change, when an actual reading is obtained, the "true up" process may be more pronounced. If you receive consecutively estimated bills, please call us at 1-800-685-0123 so that we can work with you to resolve the issue as quickly as possible. Please visit here for more information about estimated bills.
What can I do to lower my bill?
To learn the best ways to lower your bill, please visit our Ways to Save webpage. You can track your usage online and see what uses most at: My Account Online Tools.
