The Maryland Public Service Commission has directed BGE to suspend the Prepaid Power program due to health and economic impacts caused by the COVID pandemic that make it difficult to gather valid data. BGE hopes to offer Prepaid Power service again in the future, and we will communicate that to our customers if that occurs.
As of November 8, we will no longer offer our Prepaid Power service, and your account will be transferred back to BGE’s traditional billing and payment service. You will receive automated notifications from BGE when this happens. You may recall that the service was offered as a temporary “pilot” program to learn how it served customers, compared to those in traditional billing.
We encourage you to review BGE’s Frequently Asked Questions page and our Consumer Reference Guide to refamiliarize yourself with the details of traditional billing service.
The balance due on your next bill after the transfer likely will not exactly match the Prepaid and Deferred Balance amounts you had under Prepaid service. This will depend on when your next bill is calculated, your energy usage, and any payments or other credits that may apply to your account.
If you owe money when you return to traditional billing and payment service it will appear on your next bill. You may enter a Payment Arrangement to pay that balance over time, if needed. You can read about Payment Arrangements here. Or you may call BGE at (800) 685-0123, from 7 a.m. to 7 p.m., Monday through Friday.
Thank you for your willingness to participate in our Prepaid Power pilot. We heard from many of you about how much you appreciated the program. It is our wish that someday we can offer it again and if so, it will be in large part because of the lessons we learned from your participation.