As of November 8, we will no longer offer our Prepaid Power service, and your account will be transferred back to BGE’s traditional billing and payment service. You will receive automated notifications from BGE when this happens. You may recall that the service was offered as a temporary “pilot” program to learn how it served customers, compared to those in traditional billing.

Important items to consider about traditional billing and payment service:

• BGE will bill you monthly for the gas and/or electric service you used in the prior month.
• Your monthly billing date is the same date it was before you joined Prepaid service; you can find that billing date by logging in to your account at BGE.com/MyAccount.
• You will receive your bills electronically unless you make a choice on BGE.com/MyAccount to receive your bill in the mail.
• As before, your bill must be paid in full by the due date displayed on the first page of the bill. Late payment charges apply to bills not paid by the due date.
• BGE will no longer reimburse you for one $1.50 payment transaction fee each month.
• Please note that you may continue to make more frequent and smaller partial payments in advance of the bill due date, as many customers did under Prepaid service. We encourage you to learn about payment methods, including those without a fee, on our “Pay My Bill” page.
• Any customer whose service has been disconnected for non-payment will be charged a reconnection fee. This will vary depending on the circumstances of the disconnection.
• Customers in traditional billing and payment service may be subject to security deposit requirements.
• If you would like to enroll in Budget Billing or BGE’s Auto-payment service, you may do that by logging in to BGE.com/MyAccount.

We encourage you to review BGE’s Frequently Asked Questions page and our Consumer Reference Guide to refamiliarize yourself with the details of traditional billing service.

What will happen to your account balance

The balance due on your next bill after the transfer likely will not exactly match the Prepaid and Deferred Balance amounts you had under Prepaid service. This will depend on when your next bill is calculated, your energy usage, and any payments or other credits that may apply to your account.

If you owe money when you return to traditional billing and payment service it will appear on your next bill. You may enter a Payment Arrangement to pay that balance over time, if needed. You can read about Payment Arrangements here. Or you may call BGE at (800) 685-0123, from 7 a.m. to 7 p.m., Monday through Friday.

Thank you for your willingness to participate in our Prepaid Power pilot. We heard from many of you about how much you appreciated the program. It is our wish that someday we can offer it again and if so, it will be in large part because of the lessons we learned from your participation.