We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
In our ongoing efforts to better serve our customers, below is a sample BGE billing statement. Your bill provides detailed information to help you understand how you are billed for the energy used to power your home. An overview of electric and/or gas charges are shown on the front of the bill. The details (an explanation of the charges) are shown on the back of the bill.