We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
Login to your online account to sign up for personalized alerts and receive phone, email and text* messages that notify you of important information about your account and service, including:
For the transcript to this video and to link to other videos on our site, visit us on YouTube
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*Message and data rates may apply
Outage NotificationsSign up for proactive outage notifications by phone call, email or text. If you’ve provided your cell phone number, you can text several different commands to MYBGE (69243) for
outage information via text message.
Severe Impact Weather AlertsBGE may choose to contact you if a severe-impact storm, such as a hurricane or blizzard, is expected in our service area to encourage you to prepare for potential outages. Sign
up to receive a phone call, email or text by selecting your notification preferences through
Bill Payment RemindersReceive an email alert when your bill is ready to be viewed, when it’s scheduled to be paid or when payment is processing.Energy Usage Alerts
For the transcript to this video and to link to other videos on our site,
visit us on YouTube