We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
We notify you of the transfer by mail, which usually takes three business days. For properties not covered by the Automatic Change Name Program, meters are turned off when a tenant calls to discontinue service, unless contact to BGE is made to begin service at the property.
BGE no longer accepts paper applications. To ensure timely and accurate processing of your application, please allow a minimum of 10 business days to process your request. For questions about the program or the online application, please email us directly at
Landlords and property managers can establish Automatic Change Name (ACN) agreements with BGE that provide uninterrupted service between tenants. This will automatically place billing in your name after a tenant leaves a premise, and ensure continuous service.
When registering for ACN you may be required to provide a Social Security Number or Tax ID. If the Tax ID cannot be verified you will need to provide an SS4 or 147C Letter which is compliant with the IRS.
For more information on the Automatic Change Name Program, please email us directly at