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Automatic Change Name (ACN) Program


Automatic Change Name (ACN) Program

Based on a written agreement between BGE and the landlord or property owner/manager, services are not turned off when tenants notify BGE of a request for service termination. Instead the gas and/or electric service is transferred to your name and the bills are sent to your mailing address. Landlords and property managers benefit in several ways:
  • The Service Application Charge is waived when properties covered by this program transfer into your name.
  • Heat remains available to protect your property during cold weather.
  • Service is available for post-occupancy repairs and renovation and for showing the property to prospective tenants.
  • BGE notifies property owners/managers when a tenant notifies BGE of a request for service termination.

We notify you of the transfer by mail, which usually takes three business days. For properties not covered by the Automatic Change Name Program, meters are turned off when a tenant calls to discontinue service, unless contact to BGE is made to begin service at the property.

Note: BGE no longer accepts paper applications. To ensure timely and accurate processing of your application, please allow a minimum of 10 business days to process your request. For questions about the program or the online application, please email us directly at

Landlords and property managers can establish Automatic Change Name (ACN) agreements with BGE that provide uninterrupted service between tenants. This will automatically place billing in your name after a tenant leaves a premise, and ensure continuous service.

When registering for ACN you may be required to provide a Social Security Number or Tax ID. If the Tax ID cannot be verified you will need to provide an SS4 or 147C Letter which is compliant with the IRS.

The ACN Team does not handle billing inquires, start or stop services at a property – please contact the BGE Business Office at 1-800-685-0123 for those requests. 

If you are on ACN and are interested in PMOS (Property Managers Online Services) - please email PMOS at PropertyManagers@BGE.Com.  Please provide them one property address on ACN.

At BGE, we recognize the importance of meeting your energy needs, however, we're experiencing an abnormally large volume Automatic Change Name(ACN) requests.  The increased volume is causing a delay in processing. If you have submitted an application and received a reference number, please allow 21 business days for processing. If you have a start service request that needs to be issued due to a tenant moving out, please contact our Customer Service team at 1-800-685-0123 for assistance. You also have the option of submitting a start service request using our online option at 


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For more information on the Automatic Change Name Program, please email us directly at

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