BGE is actively monitoring the remnants of Hurricane Ian. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
We notify you of the transfer by mail, which usually takes three business days. For properties not covered by the Automatic Change Name Program, meters are turned off when a tenant calls to discontinue service, unless contact to BGE is made to begin service at the property.
BGE no longer accepts paper applications. To ensure timely and accurate processing of your application, please allow a minimum of 10 business days to process your request. For questions about the program or the online application, please email us directly at
Landlords and property managers can establish Automatic Change Name (ACN) agreements with BGE that provide uninterrupted service between tenants. This will automatically place billing in your name after a tenant leaves a premise, and ensure continuous service.
When registering for ACN you may be required to provide a Social Security Number or Tax ID. If the Tax ID cannot be verified you will need to provide an SS4 or 147C Letter which is compliant with the IRS.
The ACN Team does not handle billing inquires, start or stop services at a property – please contact the BGE Business Office at 1-800-685-0123 for those requests.
If you are on ACN and are interested in PMOS (Property Managers Online Services) - please email PMOS at PropertyManagers@BGE.Com. Please provide them one property address on ACN.
At BGE, we recognize the importance of meeting your energy needs, however, we're experiencing an abnormally large volume Automatic Change Name(ACN) requests. The increased volume is causing a delay in processing. If you have submitted an application and received a reference number, please allow 21 business days for processing. If you have a start service request that needs to be issued due to a tenant moving out, please contact our Customer Service team at 1-800-685-0123 for assistance. You also have the option of submitting a start service request using our online option at bge.com.
BGE no longer accept paper ACN Agreements. To ensure timely and accurate processing of your application, please submit your ACN Agreement online at BGE.com. ACN Agreements are processed in the order they are received. Please allow 10-14 business days to process your ACN Agreement request. A confirmation letter will be mailed to the mailing/billing address you provided on the ACN Agreement.
When submitting an ACN Agreement in a business name, the BGE Credit department may require the SS-4 Form or 147 C Letter from the IRS for that business to validate the EIN on the agreement. The business name must be registered, active and in good standing with the State of MD to participate in BGE's ACN Program.
PS (Public Service) accounts, laundry room accounts, community clubhouse accounts, swimming pool accounts, PAL (Private Area Light) and streetlight accounts are not eligible for ACN. Please contact the BGE Business Office at 1-800-685-0123 to place those accounts in your name.
No, you can list all your properties on one ACN Agreement (if your property is a multi-dwelling unit – please provide apartment/suite/unit/condo numbers and/or floors)
We do not allow 3rd Party Vendors to make changes on ACN accounts by email or telephone. If you need to update the mailing address – you will need to submit a new ACN Agreement, a property address excel spreadsheet, LOA (Letter of Authority) and the SS-4 Form or 147 C Letter from the IRS for the business name.
Call the BGE Business Office at 1-800-685-0123
Email the ACN Team at AutomaticChangeNameDesk@BGE.Com - please provide your confirmation number and rental property address
o Where it states "I have more than 50 properties" - DO NOT CHECK THAT BOX - we want to change the number from 50 to 10 (see below Changes on BGE.com)
o Where it states "Rental Properties Included" – please state "emailed property address spreadsheet to ACN Mailbox"
o Where it states "Submitted By" – please put the name of the person submitting the ACN Agreement.
o After you submit your ACN Agreement online, email your confirmation number and property address excel spreadsheet to the ACN mailbox (please email one spreadsheet and confirmation number per email) - AutomaticChangeNameDesk@BGE.com
No, please contact the BGE Business Office at 1-800-685-0123 to start service in your name
If a service is turned off for non-payment, BGE will not notify you (landlord) and the service will not revert into the landlord's name. Please contact the BGE Business Office
Email the ACN Team at AutomaticChangeNameDesk@BGE.Com and provide your 10-digit confirmation number and your rental property address
Submit an ACN Agreement online with only the additional properties you would like to add (provide one property address you have on ACN on the application "Check here if you have an ACN Agreement at any other address")
You are responsible for notifying BGE that you are selling the property and need to have the ACN removed.
Email ACN desk at AutomaticChangeNameDesk@BGE.Com - provide the rental property address(es) and the name on the ACN Agreement
For more information on the Automatic Change Name Program, please email us directly at