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Automatic Change Name (ACN) Program


Automatic Change Name (ACN) Program

Based on a written agreement between BGE and the landlord or property owner/manager, services are not turned off when tenants notify BGE of a request for service termination. Instead the gas and/or electric service is transferred to your name and the bills are sent to your mailing address. Landlords and property managers benefit in several ways:
  • The Service Application Charge is waived when properties covered by this program transfer into your name.
  • Heat remains available to protect your property during cold weather.
  • Service is available for post-occupancy repairs and renovation and for showing the property to prospective tenants.
  • BGE notifies property owners/managers when a tenant notifies BGE of a request for service termination.

We notify you of the transfer by mail, which usually takes three business days. For properties not covered by the Automatic Change Name Program, meters are turned off when a tenant calls to discontinue service, unless contact to BGE is made to begin service at the property.

Note: BGE no longer accepts paper applications.  Due to an increased volume of Automatic Change Name (ACN) requests, please allow a minimum of 30 business days to process your application. We regret the inconvenience and ask for your continued patience. For quicker processing, you can also stop and start service using our online tool. For questions about the program or the online application, please email us directly at

About ACN

Landlords and property managers can establish Automatic Change Name (ACN) agreements with BGE that provide uninterrupted service between tenants. This will automatically place billing in your name after a tenant leaves a premise, and ensure continuous service.

When registering for ACN you may be required to provide a Social Security Number or Tax ID. If the Tax ID cannot be verified you will need to provide an SS4 or 147C Letter which is compliant with the IRS.

The ACN Team does not handle billing inquires. If you have questions about billing, please contact the BGE Business Office at 1-800-685-0123.

If you are enrolled in the ACN program, and are interested in learning about BGE’s property manager services, please visit Property Managers Online Services (PMOS). You can also send questions to or register your participation. Please provide at least one property address that is enrolled in the ACN program.


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Contact Us

For more information on the Automatic Change Name Program, please email us directly at

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