Once you submit your service order request and a change or cancellation is
needed, your must send an e-mail to PropertyManagers@bge.com.
When is Property Manager Online Services available?
24 hours a day, 7 days a week, except during planned system maintenance. Please
note that due to BGE’s computing security policy, you will be required to
re-authenticate (re-enter your Username and password) every 16 minutes after you
sign in. To avoid this from happening you can click on one of the 5 green tabs
prior to the 16 minutes to start the count again.
When I track the status of my properties online, will I see the name of my
No. Once you submit your request to BGE, the tenant’s name will no longer
be displayed. However, once your request is submitted, an e-mail will
immediately be sent to the registered e-mail address from PMOS@bge.com. This e-mail will contain the
applicant’s information that you submitted through the system.
What are the service application status codes used in Property Manager Online
Services and their meaning?
What is the process to re-establish an Associate who was deleted in error?
The Associate must first log in and re-authenticate himself using the PMID
number provided by his Principal Property Manager. The Principal must then
assign the desired Automatic Change Name (ACN) agreements to the Associate.
As a Principal Property Manager, what should I do when an Associate or another
Principal Property Manager leaves the Company?
It is your responsibility to delete permissions to ALL ACN agreements an
Associate had access to. If your alternate Principal Property Manager leaves
your Company, it is recommended that you designate another alternate Principal
Property Manager as soon as possible. Failure to do so could result in your
Associates not having the capability to transact business online for specific
What should I do if I have lost my PMID Number?
If you are an Associate who has lost your Company’s PMID number, it will be
necessary for you to obtain this number from your designated Principal Property
Where can I find my PMID number on Property Manager Online Services?
The PMID number can be found under the “Contracts” tab once a user has
been authenticated. If an Associate has not been authenticated, he will need to
obtain the PMID number from his Principal Property Manager before registering.
If I should receive the message, "Username already exists. Please select a
different Username or login to view your account," what should I do?
If you cannot remember which BGE application you registered for with this e-mail address, click on "Sign In" in the upper right hand corner . Next input your e-mail address in the "Username" field. If you cannot remember your Password, click the "Password" link and follow the instructions to verify what account is linked to this e-mail address. If you verify this e-mail address is being used for an application you still need, it will be necessary to register for Property Manager On-Line Services (PMOS) with a different e-mail address. If you no longer need to use this application, you may send an e-mail to email@example.com advising us to delete this e-mail address from our database. Once we have done so, you will be able to register for PMOS with this e-mail address.
Is a separate agreement required for each property?
Property Management companies generally prefer to group properties in a single
location into the same agreement. Landlords are normally issued one agreement
for multi-rentals, i.e., a landlord has a rental property at 123 Anywhere St,
125 Anywhere St. and 127 Anywhere St. These three addresses would be under one
agreement. A Property Manager has a complex known as "The Woodlands" and another
complex known as "Cedar Gardens Apartments." All of the apartments in "The
Woodlands" would be under one agreement. All of the apartments at "Cedar
Gardens" would be under a different agreement.
If properties are missing from my agreements, what should I do?
If any properties are missing from an ACN agreement, please submit an "add"
request through Property Manager Online Services. BGE will then process your
request as we do for your other add/delete requests you submit online. It will
not be necessary to contact BGE’s Contact Center.
Do I have to agree to paperless notification of responsibility when a tenant
advises BGE they are vacating?
Yes. One of the advantages of using Property Manager Online Services is that you
will be able to view the status of your properties online anytime at your
convenience. Once your tenant contacts BGE to vacate one of your properties, you
will be able to immediately view the account to see there is a service order
I am getting an error message when attempting to register for PMOS what should I do?
Make sure that the number that you are entering is your 6 digit PMID number that was provided to you after you made a PMID request to firstname.lastname@example.org. Once that is verified please ensure that you are entering the property address as listed below ( without the suffix or unit number).
What information do I need to request a PMID number?
To sign up for the Property Manager Online Services (PMOS) portal, please send a email directly to PropertyManagers@bge.com, with the subject PMID request and include the following information:
BGE will assign you a PMID # and email it via letter along with a PMOS User Guide.
What does it mean with I see "None" next to a property address in the PMOS portal?
When the word "None" appears next to a property address under that account holder column, on the properties page, this indicates that the service is neither in a tenant's name or the property managers name. This does mean that the service at the property is either already off or subject to being turned off. To have the service placed in the property managers name you will need to send an email to email@example.com advising that the property shows "None" in the PMOS portal, the status of the property (occupied, vacant), and the effective date that the property became vacant, this is subject to being verified.