Property Managers FAQs

Property Managers

How do I amend or cancel a property management service order request to start or stop service that was issued online via Property Manager Online Services?

Once you submit your service order request and a change or cancellation is needed, your must send an e-mail to PropertyManagers@bge.com.

When is Property Manager Online Services available?

24 hours a day, 7 days a week, except during planned system maintenance. Please note that due to BGE’s computing security policy, you will be required to re-authenticate (re-enter your Username and password) every 16 minutes after you sign in. To avoid this from happening you can click on one of the 5 green tabs prior to the 16 minutes to start the count again.

When I track the status of my properties online, will I see the name of my tenant?

No. Once you submit your request to BGE, the tenant’s name will no longer be displayed. However, once your request is submitted, an e-mail will immediately be sent to the registered e-mail address from PMOS@bge.com. This e-mail will contain the applicant’s information that you submitted through the system.

The existing account holder’s name will display under the “Pending Service Orders” subtab until we process your request. Once the request is processed, the account holder’s name will change to the new name. For example, if a start request was issued for a tenant, the account holder’s name will display as BGE Customer and if a stop request was issued for a tenant, the account holder’s name will display as “Property Manager”.

Also, under the Properties tab, the accountholder’s name will be either “BGE Customer” when the service is in your tenant’s name or Property Manager” when the service is in your Company’s name. If your tenant calls BGE to stop or start service, the Unit Inventory subtab will display this future request. When an account is not in anyone’s name, the word “None” will be displayed. After you verify the tenant is no longer at the property, you can send an e-mail to propertymanagers@bge.com to have the service placed in your name.

What are the service application status codes used in Property Manager Online Services and their meaning?

Submitted	A service order request has been entered by a Property Manager or Landlord.
Completed	A service order request has been accepted by BGE and entered into our service order system.
Rejected	A service order request has been rejected by BGE. The service order request may not have been approved because the applicant has a delinquent bill with BGE, the premises may be flagged in BGE’s system with a metering problem, or the applicant’s information provided is either incorrect or insufficient to complete the application.
Need Add’l Info	A service order request cannot be processed because additional information is needed. Please send an e-mail to propertymanagers@bge.com. In the subject line type the address along with the words “Need Add’l Info”. BGE will respond back to you to advise you what additional information is needed. The request can only be processed once we hear back from you. Until then, the service will remain in your Company’s name.

What is the process to re-establish an Associate who was deleted in error?

The Associate must first log in and re-authenticate himself using the PMID number provided by his Principal Property Manager. The Principal must then assign the desired Automatic Change Name (ACN) agreements to the Associate.

As a Principal Property Manager, what should I do when an Associate or another Principal Property Manager leaves the Company?

It is your responsibility to delete permissions to ALL ACN agreements an Associate had access to. If your alternate Principal Property Manager leaves your Company, it is recommended that you designate another alternate Principal Property Manager as soon as possible. Failure to do so could result in your Associates not having the capability to transact business online for specific ACN agreements.

What should I do if I have lost my PMID Number?

If you are an Associate who has lost your Company’s PMID number, it will be necessary for you to obtain this number from your designated Principal Property Manager.

If you are a designated Principal Property Manager and have already registered on BGE.com, the PMID# is located under the "Contracts" tab as soon as you log in. If you are the Principal Property Manager and have not yet registered, please send an e-mail to propertymanagers@bge.com. We will mail a letter to the mailing address we have on record for your ACN agreements providing this information.

Where can I find my PMID number on Property Manager Online Services?

The PMID number can be found under the “Contracts” tab once a user has been authenticated. If an Associate has not been authenticated, he will need to obtain the PMID number from his Principal Property Manager before registering.

If I should receive the message, "Username already exists. Please select a different Username or login to view your account," what should I do?

If you cannot remember which BGE application you registered for with this e-mail address, click on "Sign In" in the upper right hand corner . Next input your e-mail address in the "Username" field. If you cannot remember your Password, click the "Password" link and follow the instructions to verify what account is linked to this e-mail address. If you verify this e-mail address is being used for an application you still need, it will be necessary to register for Property Manager On-Line Services (PMOS) with a different e-mail address. If you no longer need to use this application, you may send an e-mail to propertymanagers@bge.com advising us to delete this e-mail address from our database. Once we have done so, you will be able to register for PMOS with this e-mail address.

Is a separate agreement required for each property?

Property Management companies generally prefer to group properties in a single location into the same agreement. Landlords are normally issued one agreement for multi-rentals, i.e., a landlord has a rental property at 123 Anywhere St, 125 Anywhere St. and 127 Anywhere St. These three addresses would be under one agreement. A Property Manager has a complex known as "The Woodlands" and another complex known as "Cedar Gardens Apartments." All of the apartments in "The Woodlands" would be under one agreement. All of the apartments at "Cedar Gardens" would be under a different agreement.

If properties are missing from my agreements, what should I do?

If any properties are missing from an ACN agreement, please submit an "add" request through Property Manager Online Services. BGE will then process your request as we do for your other add/delete requests you submit online. It will not be necessary to contact BGE’s Contact Center.

Do I have to agree to paperless notification of responsibility when a tenant advises BGE they are vacating?

Yes. One of the advantages of using Property Manager Online Services is that you will be able to view the status of your properties online anytime at your convenience. Once your tenant contacts BGE to vacate one of your properties, you will be able to immediately view the account to see there is a service order request pending.

I am getting an error message when attempting to register for PMOS what should I do?

Make sure that the number that you are entering is your 6 digit PMID number that was provided to you after you made a PMID request to propertymanagers@bge.com. Once that is verified please ensure that you are entering the property address as listed below ( without the suffix or unit number).

What information do I need to request a PMID number?

To sign up for the Property Manager Online Services (PMOS) portal, please send a email directly to PropertyManagers@bge.com, with the subject PMID request and include the following information:

Company /Personal name currently enrolled with ACN program
Address for one property enrolled in the Automatic Change Name (ACN) program
Daytime telephone number

BGE will assign you a PMID # and email it via letter along with a PMOS User Guide.

What does it mean with I see "None" next to a property address in the PMOS portal?

When the word "None" appears next to a property address under that account holder column, on the properties page, this indicates that the service is neither in a tenant's name or the property managers name. This does mean that the service at the property is either already off or subject to being turned off. To have the service placed in the property managers name you will need to send an email to propertymanagers@bge.com advising that the property shows "None" in the PMOS portal, the status of the property (occupied, vacant), and the effective date that the property became vacant, this is subject to being verified.