Reconnect My Service

Shutting service off to customers is a last resort. In fact, we do everything possible to avoid shutting off service to customers who work with us in good faith. Please let us know if you are having trouble paying your utility bills. Call 1- 800-685-2210.

We typically give customers two weeks advance notice before disconnecting their utility service. However, we will reduce the time frame to one week if a customer fails to notify us of an address change or fraudulently obtains service.

Service Reconnection

To have service reconnected, customers must pay the amount of the current and past-due bills in full, applicable reconnection fees and any required deposit.

Fees

A $15 field collection fee will be assessed if a BGE representative collects a payment while on your premises. A reconnection charge is required to have service restored. If the customer's check to satisfy a turnoff notice or for service restoration and it is returned by the bank, the service is subject to denial without further notification.

Winter Restrictions

From November 1 through March 31, we will not terminate residential utility service unless we certify to the Maryland Public Service Commission that the customer has been notified of the pending termination.

Right to appeal disconnection

Customers have the right to appeal a utility service disconnection. BGE will review your case, make a decision, and inform you promptly of our findings. If you do not believe we have handled your appeal fairly, you can file a complaint with:

Maryland Public Service Commission
Consumer Affairs Division
6 St. Paul Street, 15th Floor
Baltimore, Maryland 21202

Phone: 1-410-767-8028
Toll-Free: 1-800-492-0474
Fax: 1-410-333-6844
TTY/TDD (Maryland Relay Service): 1-800-735-2258