We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
Shutting service off to customers is a last resort. In fact, we do everything possible to avoid shutting off service to customers who work with us in good faith. Please let us know if you are having trouble paying your utility bills.
Maryland Public Service CommissionConsumer Affairs
Division 6 St. Paul Street, 15th FloorBaltimore, Maryland 21202
1-410-333-6844 TTY/TDD (Maryland Relay Service):