We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
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BGE gives customers a choice in their energy suppliers. If no choice is made, BGE chooses an alternative electricity supplier. This supplier is called Standard Offer Service (SOS) that charges customers for their electricity use as approved by the Maryland Public Service Commission.
Customers have the option of purchasing natural gas and electricity from third party suppliers who may offer rates lower than BGE’s Standard Offer Service. For customers who choose a third party supplier, BGE remains the energy delivery company and will continue to respond to power outages and other emergencies.