When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE's free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
Let us help you easily start, stop or move your gas or electric service. You will receive an email confirmation when your request has been processed.
If you are the owner or landlord of a master-metered building (i.e., a building with four or more dwelling units) in Maryland where you buy electricity from BGE and provide it to occupants in the building as part of a rental agreement or lease, condominium fee or other charge, you must notify us for our records at 1-800-265-6177 between 7:30 a.m. and 5:30 p.m.
Start new electric and/or gas service at your home or business.
Move existing electric and/or gas service to a new home or business.
Some service applications require additional documentation.
Schedule the date and time for the disconnection of your service.
Check the status of your request to start, stop or move service.
What to do if your service has been disconnected.
If you need service installed/changed for new construction or a remodel, please visit Construction & Remodeling.
Please have the following information ready to submit your request:
Regardless of whether you have multiple services or just one, it is important to contact BGE to ensure billing is stopped at the appropriate time. You are responsible and will be billed for all service at your present address until you notify us.
Please note that any updates you make to your BGE account, such as a name or address change, should also be updated with any third parties whose charges appear on your bill. For example, if you have a contract with an energy supplier other than BGE, please contact that supplier directly to provide your updated information. You can find your supplier’s contact information on your BGE bill.
To Begin Utility Service
To start service you can submit your request online or call 1- 800-685-0123. At the prompt, press 4. Your call will be transferred to the next available representative. Hearing-Impaired Customers using a TTY/TDD should call 1-800-735-2258.
BGE will accept either a written or verbal application for gas and/or electric service. Up to two people in a dwelling may be listed on the account. If your name appears on the account, you are responsible for bill payment.
To Stop Utility Service
You may notify us verbally or in writing to discontinue service. Regardless of whether you have multiple services or just one, it is important to contact BGE to ensure billing is stopped at the appropriate time. You are responsible and will be billed for all service at your present address until you notify us.
Service Application Charge
Your service application charge is a non-refundable fee that covers administrative start-up costs and is assessed when service is started or transferred. The following service charges apply:
You will be charged $20 if a meter is already on the premises, $40 if a gas or electric meter has to be installed. If both gas and electric meters need to be installed, you will be charged a total of $45.
Small Commercial Customer
Meter(s) already on the premises:
Gas only = $30
Electric only = $25
Both Gas and Electric = $40
Meter(s) must be installed:
Gas only = $55
Electric only = $50
Both Gas and Electric = $70
In some cases, we require a security deposit to open or maintain an account.
Security deposit plus earned interest is refunded one year after the full deposit payment is received, providing 10 out of 12 payments were paid on time.
Security deposits are held for four years after the full deposit is paid. After the deposit is paid in full, it earns simple interest at the rate prescribed by the Maryland Public Service Commission. Security deposits are assessed for all customers, regardless of neighborhood, race, gender, creed, age or national origin. If service was denied for nonpayment during the last 12 months of service, payment of a security deposit will be required in order to reestablish service. If the quoted deposit is $50 or less, that amount must be paid at the time service is started. If the deposit exceeds $50, the greater of $50 or one-third of the deposit must be paid by the date your service is started. You can request up to eight weeks to pay a deposit between $50 and $150 or up to twelve weeks for deposits over $150.
Automatic Change Name
If you own rental properties, consider participating in our Automatic Change Name Program. This program assures that service at your property will remain on, in your name, and available for renovating or display purposes after your tenant’s service is discontinued. Visit our Property Manager page to enroll.