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For Immediate Release

Contact

Nick Alexopulos

nicholas.alexopulos@bge.com

BGE continues power restoration efforts for customers affected by Wednesday’s storm and readies for extreme heat wave

BALTIMORE (July 18, 2019) – BGE crews working around the clock have restored service to the majority of customers who lost power during a late-afternoon thunderstorm on Wednesday, July 17, that downed trees and branches and damaged overhead electric wires throughout central Maryland. A real-time outage map with current outage data is available at outagemap.bge.com.

Customers who remain without power are likely to have their service restored by Thursday evening. However, some outages might extend into Friday due primarily to extensive tree damage that must be cleared before restoration work on BGE equipment can begin. Customers who experience an outage at any time are encouraged to report their outage online at www.bge.com, on the BGE Mobile App, via text message to MyBGE (69243)*, or by calling customer service at 1-877-778-2222. Online services and the phone number are available 24 hours a day, 7 days a week.

BGE monitors the weather constantly and mobilized its storm center yesterday prior to the storms. BGE increased construction and tree crew staffing in preparation for anticipated storm damage to electric equipment, and additional crews are mobilized to respond to additional potential outages from storms forecasted for today.

BGE has also been preparing for the extreme heat that is affecting the region and which is expected to peak at the close of the week. Those preparations include:

  • Continuing to monitor this extreme weather pattern and share best practices with emergency management partners in the area as well as sister companies across Exelon.
  • Increasing field and customer service staffing to respond to any outages or other issues.
  • Each day, and ahead of increased demand for electricity during the summer months, work is performed as part of the company's ongoing efforts to further enhance reliability for customers. This work includes inspecting and upgrading equipment; trimming trees, which cause about 30 percent of power outages for customers each year; and undertaking dozens of targeted projects to modernize critical energy infrastructure and build a more resilient grid.

Tips to help customers save money and energy during hot summer days include:

  • Set thermostats at a comfortable 78 degrees during hot summer days.
  • Turn off or unplug all unnecessary lighting, devices, and appliances.
  • When the AC is on, keep all outside doors and windows closed. Closing shades, blinds and curtains can also help keep unwanted heat from entering your home.
  • Run appliances that produce heat (like clothes dryers, ovens, and dishwashers) at night when it is cooler.
  • Turn on ceiling fans to evenly distribute cool air throughout your home.
  • Ensure that ducts and fans are not blocked by furniture. This will enable cool air to circulate freely, making your home more comfortable.

More energy saving tips are available at bge.com.

 

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BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland.  In the J.D. Power 2017 and 2018 Electric Utility Business Customer Satisfaction Study SM, BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In addition, in the J.D. Power 2018 Gas Utility Business Customer Satisfaction Study SM   BGE received Best in Customer Satisfaction with Business Natural Gas Service in the East. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation's leading competitive energy provider. Like us on Facebook and follow us on Twitter, Instagram, YouTube  and Flickr.

 

Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Large segment of the 2018 Electric Utility Business Customer Satisfaction Study and the East Region of the 2018 Gas Utility Business Customer Satisfaction Study of electric and gas utility customer satisfaction among business customers. Visit jdpower.com/awards.


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