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For Immediate Release


Tasha Jamerson

BGE Customers Lead the Nation in Reducing Energy Usage to Save Money and Decrease Greenhouse Gas Emissions

BALTIMORE (Sept. 6, 2019) –  BGE customers were recognized for their efficient use of energy by E Source, an energy-focused market research firm.  In a study of energy efficiency programs throughout the United States, E Source found that BGE customers used less electricity and natural gas in 2018 by taking advantage of BGE's innovative energy efficiency programs.  Specifically, BGE's Smart Energy Manager (SEM)  program was named as a best-in-class program for residential customers, and  BGE's Building Tune-up program was a best-in-class offering for commercial customers.  

"The key to our customers success is having more information at their fingertips, now available through the smart grid and with customized tools that enable more efficient users of energy," said Mark Case, BGE vice president of regulatory policy and strategy.  "The results are real cost savings and reductions of greenhouse gases by avoiding the need to generate more electricity."  

BGE's SEM program offers customers with smart meter insights on their energy usage, encouragement for energy-efficient behavior, and education about energy-saving programs like BGE's Quick Home Energy Check-up. By using My Account online, customers are able to monitor their daily electric and gas usage, receive home energy reports, access energy-saving tips and rebate information, and receive high usage alert warnings when their energy use is trending higher than normal. BGE customers saved 136 million kilowatt hours using Smart Energy Manager, more than double the savings of other residential behavior-change programs in the country.  That is the equivalent of taking close to 21,000 cars off the road for a year.


On the commercial side, businesses are taking advantage of the ability to virtually monitor HVAC maintenance and schedule tune-up services. The program also offers commercial customers financial incentives for service updates that cover up to 75 percent of the cost. Building Tune-up participants have seen steady savings since the program's inception, and in 2017 the numbers were more than double compared to 2016 and 2015. In 2017, Building Tune-up program participants saved almost 9 million kilowatt hours, the equivalent of reducing greenhouse gas emissions by taking 1,300 cars off the road for a year.

For information on all of BGE's programs go to




BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland.  In the J.D. Power 2017 and 2018 Electric Utility Business Customer Satisfaction Study SM  BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In addition, in the J.D. Power 2018 Gas Utility Business Customer Satisfaction Study SM   BGE received Best in Customer Satisfaction with Business Natural Gas Service in the East. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation's leading competitive energy provider. Connect with BGE on Facebook, TwitterInstagram, YouTube, Flickr, and engage with the latest BGE stories on


Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Large segment of the 2018 Electric Utility Business Customer Satisfaction Study and the East Region of the 2018 Gas Utility Business Customer Satisfaction Study of electric and gas utility customer satisfaction among business customers. Visit

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