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For Immediate Release

Contact

Richard Yost

richard.yost@bge.com

Enhanced Outage and Restoration Information Tools Available for BGE Customers

​New outage map features provide customers with more detailed and timely information


BALTIMORE (Nov. 21, 2019) – BGE's online interactive outage map now provides customers with more helpful information during storm and power outages. These enhancements include: 

  • Improved map views through the use of Google Maps
  • Better insight into the severity and duration of storms through a storm-alert banner posted directly to the outage map, and the option to overlay weather radar on the outage map
  • An updated interface with greater detail on the start time, cause, geographical impact and estimated restoration for an outage
  • The ability to bookmark certain views of the map so customers can more easily access the area where their home or business is located

BGE's outage map is available at BGE.com/outages or through the company's Mobile App, which gives customers the ability to report power outages and manage the type of alerts they would like to receive. To download the app, visit the App store or Google play.

When an Outage Occurs

If customers experience a power outage, it can be quickly and easily reported at www.bge.com, on the BGE Mobile App, via text message to MyBGE (69243)*, or by calling customer service at 877.778.2222.

 

*Message and data rates may apply. Please read our Privacy Policy on bge.com for more information on phone and SMS notifications. If you no longer want to receive a text message, you can choose to respond to these text messages by replying "STOP". However, this text command will unsubscribe you from all BGE text messages.

 

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BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland.  In the J.D. Power 2017, 2018 and 2019 Electric Utility Business Customer Satisfaction Studies SM  BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In addition, in the J.D. Power 2018 Gas Utility Business Customer Satisfaction Study SM   BGE received Best in Customer Satisfaction with Business Natural Gas Service in the East. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on Facebook, TwitterInstagram, and YouTube, and engage with the latest BGE stories on bgenow.com

 

Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Large segment of the 2019 Electric Utility Business Customer Satisfaction Study and the East Region of the 2018 Gas Utility Business Customer Satisfaction Study of electric and gas utility customer satisfaction among business customers. Visit jdpower.com/awards.


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