We are closely monitoring the COVID-19 pandemic, and we are here to help customers through temporary or extended financial hardship.
Estamos monitoreando de cerca la pandemia de COVID-19, y estamos aquí para ayudar a los clientes a través de dificultades financieras temporeras o extendidas.
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For Immediate Release
BALTIMORE (March 18, 2020) – Today, BGE is joining with Exelon and Constellation to donate $175,000 to Maryland relief organizations including the United Way of Central Maryland, the Maryland Food Bank, and the Baltimore Community Foundation to support their efforts to provide essential services during the coronavirus (COVID-19) pandemic. This is part of a more than $1.15 million donation by Exelon Corporation and its family of companies nationwide to relief organizations to support communities impacted by the spread of the coronavirus.
"BGE is committed to helping our community during this challenging time," said Carim Khouzami, BGE CEO. "These donations and our continued partnerships with the United Way, the Maryland Food Bank, and the Baltimore Community Foundation are essential in efforts to help our customers address their needs during the COVID-19 health crisis. Getting through this requires everyone to lean in and do their part to lift up our community and help protect its most vulnerable members. We are grateful to support such worthwhile relief organizations making a difference in central Maryland's pandemic response."
Nonprofits are experiencing a disruption in fundraising and decreased volunteer support due to the recently announced safety protocols, and it is critical that these organizations, serving the most vulnerable populations, have the resources needed to continue operating at the highest levels.
The donation to the United Way of Central Maryland's COVID-19 Community Fund will support the United Way of Central Maryland 211 Call Center. The 211 Call Center has seen volume more than quadruple since Monday with over 1,500 calls requesting information about food, COVID-19, and counseling and calming.
BGE's donation to the Maryland Food Bank will provide necessary additional funds to help purchase and safely distribute nutritious food to hungry Marylanders while our community continues to deal with COVID-19.
The donation to the Baltimore Community Foundation's COVID-19 Evolving Community Needs Fund will aid in rapid response actions during the public health emergency our region is currently facing. One hundred percent of these funds will go directly to address the negative impacts of the COVID-19 pandemic on our region's communities, workforce, and vulnerable populations.
To assist families and businesses experiencing financial stress during this public health crisis, BGE and all Exelon utilities -- Atlantic City Electric, ComEd, Delmarva Power, PECO, and Pepco -- have suspended service disconnections and are waiving new late payment charges until at least May 1.
As a provider of the critical infrastructure that powers hospitals and health care facilities, federal, state and local response centers, and the millions of homes and businesses where people live and work, BGE recognizes its foundational role in crisis response plans for the communities it serves. The company has robust plans and contingencies to ensure business and operational continuity across a wide range of potentially disruptive events, including extensive preparedness for a major public health crisis. BGE, along with Exelon and its sister utility companies are also working in close coordination with designated state and local emergency preparedness and health officials, and at the federal level through the Electric Subsector Coordinating Council.
BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.3 million electric customers and more than 680,000 natural gas customers in central Maryland. In the J.D. Power 2017, 2018, and 2019 Electric Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In the J.D. Power 2018 and 2019 Gas Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Natural Gas Service among utilities in the East Region. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on Facebook, Twitter, Instagram, and YouTube, and engage with the latest BGE stories on bgenow.com.
Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Region of the 2019 Gas Utility Business Customer Satisfaction Study and the East Large Segment of the 2019 Electric Utility Business Customer Satisfaction Study of gas and electric utility customer satisfaction among business customers. Visit jdpower.com/awards.