For Immediate Release
BALTIMORE (Aug. 4, 2020) – BGE crews have begun restoring electric service to customers affected by Tropical Storm Isaias which began impacting central Maryland early this morning. Crews are making significant progress and have enlisted the assistance of crews from Exelon sister utility ComEd and other external resources. Some mutual assistance crews have already arrived and are currently working on the system, while others are expected to arrive this evening and will be ready to work on Wednesday morning, bringing the total number of people involved in restoration activities to approximately 2000, inclusive of field personnel, contact center representatives and support staff.
"As we work to restore service to our customers as safely and as quickly as possible, it is important that our customers know that BGE will ensure all personnel engaged in restoration activities are following all CDC and state government executive orders on social distancing and personal hygiene guidelines in the field and while on rest," said Carim Khouzami, chief executive officer of BGE. "We also ask that our customers maintain appropriate social distancing when crews are working in their neighborhoods. We appreciate our customers' patience and the efforts of our employees who are working as quickly as is safely possible to restore service under very challenging conditions."
BGE's restoration priorities are public safety issues and critical facilities such as 911 centers, hospitals and pumping stations. Then restoration is generally scheduled so that the greatest number of customers can be restored as quickly and as safely as possible. However, in cases of extended power outages, consideration is also given to customers who have been without service for the longest.
To report an outage or downed wire, 1-877-778-2222, or customers can report and track their outage through the company's mobile app or website at bge.com. The company's interactive outage map also provides information about outages across the company's system and gives an estimate of how quickly power is expected to be restored.
As part of its own preparation efforts ahead of hurricane season, BGE works to modernize the local energy grid and harden its system against severe weather. This work includes inspecting existing infrastructure, replacing aging infrastructure, trimming trees that could potentially impact the system, building new underground equipment, and installing smart technology that can automatically restore service more quickly or isolate damage.
BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.3 million electric customers and more than 680,000 natural gas customers in central Maryland. In the J.D. Power 2017, 2018, and 2019 Electric Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In the J.D. Power 2018 and 2019 Gas Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Natural Gas Service among utilities in the East Region. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on Facebook, Twitter, Instagram, and YouTube, and engage with the latest BGE stories on bgenow.com.
Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Region of the 2019 Gas Utility Business Customer Satisfaction Study and the East Large Segment of the 2019 Electric Utility Business Customer Satisfaction Study of gas and electric utility customer satisfaction among business customers. Visit jdpower.com/awards.