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For Immediate Release

Contact

Linda Foy

linda.j.foy@bge.com

BGE Actively Restoring Service to Customers Affected by Winter Storm

BALTIMORE (March 14, 2017) – Baltimore Gas and Electric Company(BGE) has been actively restoring service to customers who lost power due to the winter storm that began affecting central Maryland last night. Most of the outages have been concentrated in the southeast portion of BGE’s service area where ice and freezing rain accumulated on trees, power lines and other electric equipment. More than 3,600 employees and contractors, including additional construction and tree crews from outside Maryland, were mobilized to respond to outages.  Most customers are expected to have service restored by late Tuesday evening. 

“BGE will continue to work throughout the day and this evening to restore service to customers who experience service interruptions,” said Robert Biagiotti, BGE vice president and chief customer officer. “As a reminder, due to potentially hazardous road conditions, it may take crews longer than normal to respond to outages. We thank our customers for their patience as we work to restore service as quickly and as safely as possible.”

Outages and downed wires may be reported at BGE.com and through mobile devices. Customers may also report outages by calling 877-778-2222.  Outage information and important details on how to remain safe during winter weather and other emergency events can be found at the storm center on BGE.com and on BGE’s social media sites Twitter and Facebook.

Customers with special needs, such as those who may be elderly, disabled or dependent on electricity for medical equipment, should have alternate arrangements in place should they experience an extended power outage.

BGE's restoration priorities are public safety and critical care facilities, such as 911centers, hospitals and pumping stations.  Then restoration is generally scheduled so that the greatest number of customers can be restored as quickly and as safely as possible.  However, in cases of extended power outages, consideration is also given to customers who have been without service for the longest.  Clearing fallen tree debris, snow-blocked roads, and safety limitations on use of bucket trucks during periods of high sustained winds, can be factors in restoration progress. 

As customers clear snow and ice, it is important to know the location of outside utility equipment such as natural gas or electric meters that could be covered in snow and may be susceptible to damage from snow shovels and mechanized snow removal equipment.  Keep exhaust vents for natural gas appliances like water heaters, furnaces and fireplaces, clear of snow and ice, an important safety precaution in preventing buildup of carbon monoxide. Please keep outside meters clear of ice and snow.  Use a broom or brush to gently clear the area around the meter of anything blocking it, including debris, ice and snow.  Do not melt ice or snow on meters with a heat source, and do not chip or scrape ice.  These methods can damage or break the meter.  It is also important to remove icicles that hang over the meter and can drip freezing water that may damage equipment. 

Customers using a generator or space heater should follow manufacturer instructions and be sure to locate generators outside, in well-ventilated areas.


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BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.3 million electric customers and more than 680,000 natural gas customers in central Maryland. In the J.D. Power 2017, 2018, and 2019 Electric Utility Business Customer Satisfaction Studies SM  BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In the J.D. Power 2018 and 2019 Gas Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Natural Gas Service among utilities in the East Region. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on FacebookTwitterInstagram, and YouTube, and engage with the latest BGE stories on bgenow.com

Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Region of the 2019 Gas Utility Business Customer Satisfaction Study and the East Large Segment of the 2019 Electric Utility Business Customer Satisfaction Study of gas and electric utility customer satisfaction among business customers. Visit jdpower.com/awards.

 

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