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For Immediate Release


Rachael Lighty

BGE Crews Actively Restoring Service to Customers Affected by Wednesday’s Freezing Rain and Ice as Quickly and Safely as Possible

BGE has restored service to more than 52,000 customers Customers are reminded to report outages at 877.778.2222 or through a mobile device at 

BALTIMORE, Feb. 5, 2014 – Baltimore Gas and Electric Company (BGE) crews continue to work aggressively in challenging conditions to restore customers as quickly and safely as possibly following the ice and freezing rain that impacted BGE’s central Maryland service area late Tuesday and early Wednesday morning, leaving more than 130,000 customers without power. Freezing rain and ice coated trees and tree limbs, bringing them down onto power lines and other electric delivery equipment, causing significant damage. As of 3:00 p.m., BGE has restored service to more than 52,000 customers. More than 900 BGE employees and contractor personnel are engaged in the storm restoration work at this time. In addition, BGE has secured mutual assistance to supplement its normal company and contractor staffing and the company continues to seek additional resources. BGE expects to restore service to the vast majority of customers by Thursday evening with some outages with extensive damage continuing into Friday. BGE reminds customers to report power outages and downed wires to BGE at 877.778.2222. Customers are also able to report power outages from mobile phones and devices through the mobile website at 

“BGE crews continue to work to restore customers as quickly and as safely as possible.” said Carol Dodson, vice president and chief customer officer for BGE. “BGE crews are seeing significant tree-related damage. Removing tree debris that is coated with thick ice - a task that must be completed before work can begin to fix damaged electric equipment - is even more time consuming than removing normal tree debris and will also extend outage durations. We thank our customers for their patience as our crews work to restore service.”

As a reminder, BGE's restoration priorities are public safety issues and critical facilities, such as 911 centers, hospitals and pumping stations. Then restoration is generally scheduled so that the greatest number of customers can be restored as quickly and as safely as possible. However, in cases of extended power outages, consideration is also given to customers who have been without service for the longest. 

BGE customers who are elderly, disabled or dependent on electricity for medical equipment, should always have alternate arrangements in place should they experience an extended power outage (Customers with Special Needs). Customers using a generator should follow manufacturer instructions and be sure to locate generators in well-ventilated areas. 

Restoration updates can be found on BGE’s enhanced power outage map, available online and through mobile devices.

Customers can also stay informed by visiting BGE’s social media sites Twitter and Facebook. 

For more information on storm safety and to stay up-to-date on BGE’s restoration efforts, visit 

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BGE, headquartered in Baltimore, is Maryland’s largest gas and electric utility, delivering power to more than 1.2 million electric customers and more than 655,000 natural gas customers in central Maryland. The company’s approximately 3,400 employees are committed to the safe and reliable delivery of gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider, with 2012 revenues of approximately $23.5 billion. Like us on Facebook and follow us on Twitter, YouTube and Flickr.


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