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For Immediate Release


Rachael Lighty

BGE Crews Restore Service to 80 Percent of Customers Affected by Wednesday’s Freezing Rain

Crews Working to Restore Remaining Customers as Safely and Quickly as Possible

BALTIMORE, Feb. 6, 2014 – Baltimore Gas and Electric Company (BGE) has been working to restore power to more than 172,000 customers impacted by yesterday’s winter storm, which brought a mix of ice and freezing rain to the region. The storm caused extensive damage to trees, tree limbs and electrical equipment but crews continue to work in challenging conditions to restore customers as quickly and safely as possibly. The hardest hit areas in BGE’s service area were Baltimore County, Carroll County and Harford County and crews remain intently focused on restoration efforts in those areas.

“As the restoration effort continues, we understand the challenges our customers face in these cold temperatures and we thank them for their continued patience,” said Stephen J. Woerner, senior vice president and chief operation officer for BGE. “Each and every customer outage, no matter the size or scope of the job, is a priority and our crews, with help from our mutual assistance network, will continue to work round the-clock until every customer has been restored.” 

As of this time, BGE has restored service to more than 138,000 customers with the help of more than 1,500 BGE field and contractor personnel dedicated to storm restoration work. In addition, BGE has secured support from the company’s mutual assistance network to supplement normal staffing levels. Approximately 400 additional storm personnel from Delaware, Ohio, North Carolina and Virginia will join BGE crews throughout the day to aid in restoration efforts. BGE expects to restore service to the vast majority of customers by this evening with some scattered outages and outages with extensive damage continuing into Friday. 

Overnight as wind gusts combined with ice buildup on trees, BGE did experience new outages as additional trees toppled and branches broke. As windy conditions are expected throughout the day, the risk of additional outages continues where ice remains on trees. BGE reminds customers to report new power outages and downed wires to BGE at 877.778.2222. Customers are also able to report power outages from mobile phones and devices through the mobile website at 

As a reminder, BGE's restoration priorities are public safety issues and critical facilities, such as 911 centers, hospitals and pumping stations. Then restoration is generally scheduled so that the greatest number of customers can be restored as quickly and as safely as possible. However, in cases of extended power outages, consideration is also given to customers who have been without service for the longest. 

BGE customers who are elderly, disabled or dependent on electricity for medical equipment, should always have alternate arrangements in place should they experience an extended power outage (Customers with Special Needs). Customers using a generator should follow manufacturer instructions and be sure to locate generators in well-ventilated areas. 

Safety information and restoration updates can be found, available online and through mobile devices. Customers can also stay informed by visiting BGE’s social media sites Twitter and Facebook. 


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BGE, headquartered in Baltimore, is Maryland’s largest gas and electric utility, delivering power to more than 1.2 million electric customers and more than 655,000 natural gas customers in central Maryland. The company’s approximately 3,400 employees are committed to the safe and reliable delivery of gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider, with 2012 revenues of approximately $23.5 billion. Like us on Facebook and follow us on Twitter, YouTube and Flickr.

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