For Immediate Release
Crews Working to Restore Remaining Customers as Safely and Quickly as Possible
BALTIMORE, Feb. 6, 2014 – Baltimore Gas and Electric Company (BGE) has been working to restore
power to more than 172,000 customers impacted by yesterday’s winter storm, which brought a mix of ice
and freezing rain to the region. The storm caused extensive damage to trees, tree limbs and electrical
equipment but crews continue to work in challenging conditions to restore customers as quickly and safely
as possibly. The hardest hit areas in BGE’s service area were Baltimore County, Carroll County and
Harford County and crews remain intently focused on restoration efforts in those areas.
“As the restoration effort continues, we understand the challenges our customers face in these cold
temperatures and we thank them for their continued patience,” said Stephen J. Woerner, senior vice
president and chief operation officer for BGE. “Each and every customer outage, no matter the size or
scope of the job, is a priority and our crews, with help from our mutual assistance network, will continue
to work round the-clock until every customer has been restored.”
As of this time, BGE has restored service to more than 138,000 customers with the help of more than
1,500 BGE field and contractor personnel dedicated to storm restoration work. In addition, BGE has
secured support from the company’s mutual assistance network to supplement normal staffing levels.
Approximately 400 additional storm personnel from Delaware, Ohio, North Carolina and Virginia will
join BGE crews throughout the day to aid in restoration efforts. BGE expects to restore service to the vast
majority of customers by this evening with some scattered outages and outages with extensive damage
continuing into Friday.
Overnight as wind gusts combined with ice buildup on trees, BGE did experience new outages as
additional trees toppled and branches broke. As windy conditions are expected throughout the day, the
risk of additional outages continues where ice remains on trees. BGE reminds customers to report new
power outages and downed wires to BGE at 877.778.2222. Customers are also able to report power
outages from mobile phones and devices through the mobile website at bge.com.
As a reminder, BGE's restoration priorities are public safety issues and critical facilities, such as 911
centers, hospitals and pumping stations. Then restoration is generally scheduled so that the greatest
number of customers can be restored as quickly and as safely as possible. However, in cases of extended
power outages, consideration is also given to customers who have been without service for the longest.
BGE customers who are elderly, disabled or dependent on electricity for medical equipment, should
always have alternate arrangements in place should they experience an extended power outage
(Customers with Special Needs). Customers using a generator should follow manufacturer instructions
and be sure to locate generators in well-ventilated areas.
Safety information and restoration updates can be found bge.com/restoration, available online and
through mobile devices. Customers can also stay informed by visiting BGE’s social media sites Twitter
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BGE, headquartered in Baltimore, is Maryland’s largest gas and electric utility, delivering power to
more than 1.2 million electric customers and more than 655,000 natural gas customers in central
Maryland. The company’s approximately 3,400 employees are committed to the safe and reliable
delivery of gas and electricity, as well as enhanced energy management, conservation, environmental
stewardship and community assistance. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the
nation’s leading competitive energy provider, with 2012 revenues of approximately $23.5 billion. Like
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